Is Adobe Creative Cloud down right now?
(latest update October 07, 2022)
Adobe Creative Cloud is an online service that offers access to software for graphic design, video editing, web development, and photography. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Adobe Creative Cloud Problem Reports
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James Tanner @james_a_tanner
Reported 2022-10-07 07:40:58
@AdobeCare Hey @AbodeCare - I'm dumb, I meant ILLUSTRATOR - not Photoshop. That being said, I used the support site to reset my illustrator preferences (I just deleted the "Adobe Illustrator 26 Settings" folder and rebooted) but the problem still exists. Text placed is ALWAYS black
Joshua can EDIT for YOU (open) @JoshuaCriger
Reported 2022-10-07 04:15:47
@AdobeCare Restarting my iMac and reinstalling Premiere did nothing. This computer isn’t even a month old yet and is twice as powerful as my old one so I KNOW that isn’t the issue
Sir Rants A Lot @jack_of_tirades
Reported 2022-10-06 19:26:39
@AdobeCare There are literally hundreds, if not thousands, of ppl writing in the forums about this issue for over a decade with all the answers/patterns you could ever hope to find. 🙄
Gudrun_(Guðrún) ONESHOTat1760 @tat1760
Reported 2022-10-06 16:29:23
@AdobeCare I have changed the email account on my account so that it doesn't use the school login thinking this would fix it. Didn't work. I have implemented everything except updating to wind 11. I don't understand what is going on. It worked fine before and now it doesn't.
Ravikumar 🧑💻 @ravi3dfx
Reported 2022-10-06 14:08:34
@AdobeCare Please fix a low-level exception occurred in: importer mpeg (importer:39) in #Adobe Premiere pro CC 2022 @AdobeCare
Ravikumar 🧑💻 @ravi3dfx
Reported 2022-10-06 11:23:31
@AdobeCare How to fix, a low-level exception occurred in: importer mpeg (importer:39) #Adobe Premiere Pro CC 2022 @AdobeCare
Christian #SaveSoil @Chris9876b
Reported 2022-10-06 11:22:07
@AdobeCare I have already done that. The „solution“ was to contact your product team with a webform. I don‘t want to waste my time here. The Softwarequality issue of large Software-Companies is much larger then your First-Level-Support-Offer could solve 🙏🏼 But thanks for your goodwill 👍🏼
Siddhesh Mhapankar @mhapankar1
Reported 2022-10-06 11:06:37
@AdobeCare I contacted an agent on the support. The issue is resolved.
Igorvodkann @igor_vodkann
Reported 2022-10-06 10:19:35
@Lurker26563557 @AdobeCare Same problem here, wasting my time trying to understand what to do ...
PearlyKing ⚪👑 @stophd
Reported 2022-10-06 08:19:47
@0xJackuar @AdobeCare I wouldn't mind the subscription if it was good. They decided they had to have an annual release cycle to justify the subscription model, but we get rushed out buggy software every year. I'd pay the same if they slowed down and listened to customers. I can't wait to replace AE
Ravikumar 🧑💻 @ravi3dfx
Reported 2022-10-06 08:15:11
@AdobeCare How to fix low Level Exception export error in #Adobe Premiere Pro CC 2022 🤔 @AdobeCare @Adobe @creativecloud
Ruth Montiel Arias @RuthMontielA
Reported 2022-10-06 07:16:54
@AdobeCare I need help because I have a big problem with my creative cloud and is imposible work.
Dan Gould Design @DanGouldDesign
Reported 2022-10-06 05:58:50
Adobe CC really need to up their game. I pay £600 a year to use their software, yet each update I end up having to reset preferences to fix broken tools. On support forums way too often. Snap/resize better in Powerpoint than Illustrator. Fonts don't work in InDesign. List goes on
Mctutums @Mctutums1
Reported 2022-10-06 02:42:05
@AdobeCare you are still taking money out of my account and I canceled it! Please fix!
Manfred Nuñez-Solorio @ManfredNS
Reported 2022-10-06 01:55:05
@AdobeCare I have 2 plans, don't need 2 just one and I don't know how fix It 😅
Someone could help me in spanish and with patience.
C. A. Merriman @craig_merriman
Reported 2022-10-05 21:21:36
@AdobeCare A suggestion would be to offer customers a Photoshop Cl***ic version similar to the trimmed-down Lightroom Cl***ic.
In other words, a cloud-free experience with the ability to turn off internet resources that gobble up precious memory. 🤷♂️
spookitii @invinitii
Reported 2022-10-05 18:25:57
@AdobeCare It's only ever impacted AE once, and that was the other day. The main issue still falls with Premiere Pro. And regards to the other message, this happens even on a fresh startup with nothing but GOXLR, Notion, and StreamDeck running. There are 3rd party plugins, though, yes.
spookitii @invinitii
Reported 2022-10-05 16:38:19
@AdobeCare I’m on the final ver. of 2021, but the same thing occurred on the most recent ver. of 2022. And yes, despite trying that, I am still experiencing the issue. It just happened when doing nothing but pressing the spacebar. I rely on this app for my full time job and it cannot run.
Matter Form @matter_form
Reported 2022-10-05 15:20:39
@AdobeCare Animating in photoshop has become real popular why won't you fix the timeline issues and the 5 second max layer limit?
Steevie @PopPunkSteevie
Reported 2022-10-05 13:36:36
@AdobeCare Can you DM me regarding a membership issue?
Lisa D Ross @NYREByLisa
Reported 2022-10-05 10:23:30
.@Adobe @creativecloud @AdobeCare HAS THE WORST CUSTOMER SERVICE EVER~!!!! I’ve had the software for a number of years. The first time I have a problem and need help to get it fixed it’s taking 4 DAYS just to make the ensign sig larger. Ridiculous! 😡
O’Molemo @omnegusmedia
Reported 2022-10-04 19:46:22
@AdobeCare Yeah this is the *7th* time After Effects has broken down today. Please advise. https://t.co/T3hVz9mwxC
jack was gender3000 @GAYVAMPlRES
Reported 2022-10-04 17:19:04
@AdobeCare hi adobe media encoder wont render my projects it keeps failing for some reason ?? how do i fix this ?
Sue Harris @Sadcat7
Reported 2022-10-04 16:25:01
@AdobeCare I scheduled a support call for today, the call dropped and apparently the session is over even though I do not have any solution to the issue. No call back, no answer on anything. Your customer service is terrible.
plateofshrimp? @meanmangoo
Reported 2022-10-04 10:13:14
@AdobeCare @Adobe @InDesign fix publish online please https://t.co/Ni6nB0AelB
Goje @vaicorrermal
Reported 2022-10-04 09:03:50
@AdobeCare Oh... I didn't think you'd actually answer. So the problem seems to be something with the "scratch disk". I clicked learn how to fix but it didn't work so idk.
Thx for replying btw https://t.co/6sGaoDt3xE
Michael Vuong @MichaelCVuong
Reported 2022-10-04 08:00:02
@AdobeCare Can you guys please fix the Gude file creation issue. It's been going on for a year now. Your old temporary fix is no longer working...
Ravikumar 🧑💻 @ravi3dfx
Reported 2022-10-04 03:33:15
@AdobeCare Where is Update for Adobe Premiere Pro CC 2022
Low Level Exception Error 🧐
How to Fix it ?? @AdobeCare
Marcus Herbertsson @mHerbertsson
Reported 2022-10-04 03:01:22
@AdobeCare Hey! Just sat down 3 hours yesterday with one of your techs and couldn't find a solution. More info here: Adobe Case ADB-26270230-F2Y4
Win 10, 22.6.2.
Would appreciate more insight as this has happened to several projects on several computers now
spookitii @invinitii
Reported 2022-10-03 16:22:05
@AdobeCare Windows 10 21H2, AMD Ryzen 9 5900X 12-Core 3.70GHz, Nvidia GeForce 3080 Ti, 64GB RAM. No overclocks. No crash reports regarding this issue as it doesn't crash the application
Defending the Legacy of Michael Jackson - Fan Site @DefenseMJJ
Reported 2022-10-03 15:18:36
@AdobeCare I’m using Adobe CC. It was fine till it said their was an update. I have a firewall, CCleaner, a malware and an antivirus. But I had a bad virus and now that computer is broken but i don’t to update my other computers. I have clients so i have to careful you know?
Sparkwade @Sparkwade
Reported 2022-10-03 14:46:12
Every times Adobe Creative Cloud installer ****s up / hang / crash, my entire Mac almost come to an halt. What the **** Apple+Adobe.
Mano @ManoDeYoutube
Reported 2022-10-03 10:48:01
@AdobeCare ****o, sorry for the response time but my problem seems disappeared, I really don't know why or how...
Anyway, thank you for your time!
Christian #SaveSoil @Chris9876b
Reported 2022-10-03 08:47:01
@AdobeCare What always fascinates me when I interact with big companies is the missing cohesion within these companies. As a customer I now have to interact with the different teams within Adobe to get my issue solved instead that the teams within adobe speak with each other 😅
Charles @Chasapple
Reported 2022-10-03 01:30:09
@AdobeCare Your Flash Player and Shockwave Player uninstallers are broken on multiple OSes as they leave empty folders and other leftovers
Thomas @thomasschiavone
Reported 2022-10-02 20:42:37
@AdobeCare No clue. Tried to sign up via apple anonymized email. Don’t think you even ***igned me an ID. So I’m **** out of luck. Maybe the new @figma folks can fix this.
Nicole @uncoveredbynic
Reported 2022-10-01 19:09:56
Problem solved. Disregard previous post, @AdobeCare thank you!
Dan Day @danielday
Reported 2022-10-01 16:09:13
@AdobeCare Taking your suggestion, I pulled the image off the card onto my desktop and was able to view it with Preview. But it still gives the weird pattern in Lightroom. So maybe that's where the problem is, sporadic one that it is.
Ozzers Oz @OzzersOz
Reported 2022-10-01 15:41:02
@AdobeCare Hi, I'm experiencing an issue that urgently needs ***istance. I am trying to render a video through Media Encoder but every attempt I encode the video, it will randomly stop and stand still at random point of the timeline. I have restarted, updated my pc multiple times
user007 @xo_snkrhead
Reported 2022-10-01 00:53:00
@AdobeCare thanks for resolving my issue! Great customer service.
user007 @xo_snkrhead
Reported 2022-09-30 23:55:13
@AdobeCare I’m trying to purchase PS +LR, but it keeps saying my payment failed. I’ve talked to my bank, they didn’t see an issue on my account. I changed my payment method, still the same error. Can this be resolved?
Ravikumar 🧑💻 @ravi3dfx
Reported 2022-09-30 14:19:39
@AdobeCare Fix it quickly with an update 🤦🧐
Share this Matter with your Developer team @AdobeCare
Ravikumar 🧑💻 @ravi3dfx
Reported 2022-09-30 13:05:54
@AdobeCare What about this issue?? Are you going to fix it via update?? 🧐 #Adobe Premiere Pro CC 2022 https://t.co/zjEY4dbXho
PearlyKing ⚪👑 @stophd
Reported 2022-09-30 11:42:03
@AdobeCare This is the problem with Adobe. It is such a frustrating company to deal with and it really seems like there's no desire to improve anything
◯ andrés @just_thevision
Reported 2022-09-29 23:51:32
@AdobeCare do you have any idea on how to fix this? i have searched the whole internet and nothing works, plz help https://t.co/QxamUq2P6m
Alan Stearns @alanstearns
Reported 2022-09-29 18:22:13
@rainerklute @Adobe @AdobeCare @AdobeDesign I have logged a bug for this. I can’t promise an immediate fix, but at least the process of finding the bug has started…
Ravikumar 🧑💻 @ravi3dfx
Reported 2022-09-29 13:08:47
@AdobeCare I think , you people can't understand my problem 🙄
Rainer Klute @rainerklute
Reported 2022-09-29 12:36:41
@Adobe @AdobeCare @AdobeDesign Oh, I solved the problem: It only appears with the default page size called „Vollständige Seite“ in German. If you choose any other it works fine. Crazy.
Please, don’t make me write a bug report but fix this immediately. Or change the default view size. Thanks. https://t.co/bt5jR1iQ14
Jérémy Stenuit @stenuit_jeremy
Reported 2022-09-29 12:24:22
@AdobeCare When I log into this link my images are the same as on my iPad but on my mac mini I still have unedited pictures and sync problem apparently
sofia @sofiahjortberg
Reported 2022-09-29 09:23:38
@AdobeCare Hi! I have a problem and I can't call the American customer support since I'm overseas... I've tried to verify me being a student multiple times, both with Student ID Card and course registration paper – but it gets rejected. Is it because it isn't in English? SheerID won't reply
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