Is Adobe Creative Cloud down right now?
(latest update May 23, 2022)
Adobe Creative Cloud is an online service that offers access to software for graphic design, video editing, web development, and photography. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Adobe Creative Cloud Problem Reports
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onderk. @motioneasy
Reported 2022-05-23 17:47:56
@AdobeCare I did the test with my two machines (Intel Imac 2020, M1 Max Macbook Pro 2021). I am using the latest AE version. Here is a screen record of the issue. I did reinstall the latest AE version, has still the same problem. https://t.co/Zt0233eDSE
popdesign @popdesign
Reported 2022-05-23 15:32:31
@AdobeCare AE Composition. But the problem is with both
Hugo Nobre @hugo_nobr3
Reported 2022-05-23 14:49:54
#adobe cc updates are garbage.
Unstable, very slow and crash all the time.
Just switched to DaVinci Resolve which is supposed to use much more resources... Much smoother than premiere pro by far (and it's a free AIO).
Same thing for Seriff Affinity apps!
S3MTX 💸 @S3MTX_
Reported 2022-05-23 14:01:52
Having some weird visual glitches and errors from photoshop today..
anyone know what this error means?
It ONLY happens when I try to use camera raw and everything else works fine so I don’t see how it could be a memory/RAM issue
@AdobeCare https://t.co/L2J9TEStJP
colindpritchard @colindpritchard
Reported 2022-05-23 13:17:37
@AdobeCare It is utterly amazing to me how inept & broken your support system is. It closed a ticket after I sent in a log file, waiting to hear from you. I can’t get chat support because the site keeps putting me into the stupid personal account. I can’t get phone support.
Olivia @0liviadyer
Reported 2022-05-23 08:50:46
@AdobeCare Hi, my operating system is the up to date version of Windows and I’m working on Photoshop version 23.3.2 the issue seems to be when converting layers into smart objects. No error messages just the whole program shutting off
🇺🇦 Oink 🇺🇦 💉³ @Fotoschubbse
Reported 2022-05-23 06:39:54
@AdobeCare Fix your crap, #adobe!
Ronald @ronnaldong
Reported 2022-05-23 06:25:46
@AdobeCare Hi Adobe, I’m using the latest version of Photoshop CC. It seems to crash mostly while I was zooming in and out of the canvas. Anyways, appreciate the help and I will see if it works. ✌🏻
René Janssen @metdubbels
Reported 2022-05-23 06:04:03
@AdobeCare @peterberkman Well I guess we all knew that and we were more commenting on the fact that it says 'sapce' instead of 'space'. Perhaps you should fix that typo, @AdobeCare 😀
Jessica Hampton @JessHampton_
Reported 2022-05-23 04:57:55
@AdobeCare Hey, this hadn’t fixed the issue, still can’t use any shortcuts. Thanks!
Marc @mawo__0
Reported 2022-05-23 04:34:11
@AdobeCare I solved the issue. I needed to Install additionally Cinema 4D R25. I only had S26 installed. Now it works.
Richard Prayoga @richardprayoga
Reported 2022-05-23 04:19:12
@AdobeCare Windows, editing off my external Harddisk
No crash report, it just hang and I always have to close it through Task Manager
Dan Leydon 🎨 @danleydon
Reported 2022-05-23 03:26:34
is adobe creative cloud down?
Øivind Monsen Nyvoll @Omn247
Reported 2022-05-23 02:57:40
@AdobeCare Yes. To be clear: What solution to my problem does this article exactly suggest? I can’t see it’s relevant to installing InDesign on a second computer?
David Samuel @SamFotofiend
Reported 2022-05-22 17:20:22
@DeptVetAffairs @BofA_Help @MicrosoftHelps @Outlook @Google @AdobeCare FILING VA FORM 5655 REQUIRES CREDITORS ADDRESS BILL HAS TWO CORPORATE BofA NO SAY PDF FORM OPENS IN WORD OR GOOGLE NO GO W ADOBE PS FILE ARBITRARILY SHUTS DOWN TIMES OUT 3 DAYS 5 ATTEMPTS YA ALL SUCK AT THIS
Blank @I_am__AwarE_
Reported 2022-05-22 14:09:25
@NikitaA84251914 @Adobe @creativecloud @AdobeCare Did they solve the problem? My payment failed and customer care told to use credit card which I do not possess. Also, as per some designers on community forums, even credit card won't work for recurring payment.
David Samuel @SamFotofiend
Reported 2022-05-21 18:33:28
@AdobeCare 22 YEAR PS CUSTOMER NEVER A PROBLEM TILL NOW NONE EVER YOU BROKE A WORKING PROGRAM YOUR EXCUSES ARE LAME FAKE BS
Gwen Woltz @gjwahine
Reported 2022-05-21 15:15:17
@AdobeCare I’ve resolved the issue. There’s a redirect issue on the site. https://t.co/LW02Dj6plP doesn’t work but https://t.co/HHz41bFGaj does. There must have been some work done on the site
Gwen Woltz @gjwahine
Reported 2022-05-21 14:10:58
@AdobeCare No I am not able to. I am not behind a firewall or anything. I’ve sent the link to a friend at a different location and same problem
Gwen Woltz @gjwahine
Reported 2022-05-21 10:59:43
@AdobeCare Is Adobe Express down? I was using it last night and it suddenly crashed. I went to get back on this morning and I get this. https://t.co/RaokQvRH5K
Marc @mawo__0
Reported 2022-05-21 06:04:48
****o @AdobeCare. I have the Issue that the Cinema 4D Exporter does not work for me at all in After Effects..
AE 22.4 on M1 Macbook Pro.
Hope you can help me out here. Thanks.
Adz Coopz @terdz1
Reported 2022-05-21 05:25:33
@AdobeCare Yep tried that 3 times now. No one can help sending me round in circles. 3 callbacks arrange and ot had 1 callback yet? @pcworld not interested either. I suggested throwing laptop away and buying new one every time there is an issue as no help available
ConcertSocks | Neil McElmon @NeilMcElmon
Reported 2022-05-20 17:51:03
@AdobeCare Appears it might have been a file corruption of some kind.
I started over from scratch rebuilding everything over and it seems to have eliminated whatever issue I was encountering.
Thanks for your help
OFFICIAL GFFCONTWITCH 🇬🇧 Farming Plays @gffcontwitch
Reported 2022-05-20 17:05:21
@AdobeCare interesting, it imports video files much better faster and easier in admin mode and does not crash 🤔
ConcertSocks | Neil McElmon @NeilMcElmon
Reported 2022-05-20 16:43:07
@AdobeCare Just tried both and unfortunately neither method seems to have resolved the issue
JuVenturing @JuVenturing
Reported 2022-05-20 14:15:09
@SchoolOfMotion @tkurkoski @AdobeCare @ianinmotion @sternfx @adobemax @_flomotion_ @premiere_gal Thank you! I watched that the other day. It was very helpful in helping me understand masks, but it didn't cover adding masks to effects which I didn't know I needed, but was the resolution to my issue
RAZ ON F1 @razonf1
Reported 2022-05-20 10:59:57
@AdobeCare Glitches:
I am aware of the glitches if anyone knows a fix please tell me?
RAZ ON F1 @razonf1
Reported 2022-05-20 10:29:34
@AdobeCare I use elements 22 for both. One issue fixed one left.
Watch this so u can see.
https://t.co/XRrpb8V4Yu
DNPWWSP @dnpwwsp
Reported 2022-05-20 10:00:49
@AdobeCare Hi, thanks for joining in. I don’t have problems at the moment (beside an incompatibility with CrashPlan I gave up trying to fix and use a workaround to prevent sync corruption).
I was referring to past Lightroom updates. I reported those issues already @ https://t.co/Q87taOeCMo
Ulin @dhyulin
Reported 2022-05-20 06:18:33
ssd capacity is only 512 GB, so been keeping my files on a cloud drive this whole time. the problem is that the wifi connection in my boarding house sucks. even worse, when i try to reopen my old files from adobe cc, it keeps loading for hrs. that's keeping me having 0 progress🤡
Ian Davenport @iangeek
Reported 2022-05-20 04:32:02
@AdobeCare Switching to a different wifi connection resolved the issue, although no firewall rules etc. So no idea.. maybe something cached? I'll keep an eye on it, but can workaround for now
JuVenturing @JuVenturing
Reported 2022-05-19 20:58:27
@AdobeCare Thank You. I have seen that but it wasn't what I needed. The AMAZING @IanInMotion just showed me how to resolve the issue in the Composition Options in Keylight
Kevin Monahan @kev_mon
Reported 2022-05-19 19:06:14
Office hours are winding down—Coming to you LIVE! Tweet to @AdobeCare or post on Facebook for help: https://t.co/cyHnen5TvO I can ***ist you with any support or how-to questions, like photo animation techniques! @AdobeVideo #videoediting #Editing #AdobeLife 👍 https://t.co/w5XwwA1bP9
Geno Velasco @geno_velasco
Reported 2022-05-19 19:04:13
@AdobeCare I saved a few. 2019 Mac Pro, 3.2 16-Core Xeon W, 128 GB DDR4 RAM, AMD Radeon Pro Vega II 32 GB, using the latest Premiere. All I was doing was literally just rendering in to out on my timeline, and it would crash the entire program. Using MXF files
JuVenturing @JuVenturing
Reported 2022-05-19 17:48:49
Hey @tkurkoski @AdobeCare- Thanks for introducing me to masking. I've been working with it in #Aftereffects but when I move or enlarge a layer that has a mask the alignment is off. Do you have a video that can help me fix that? Can't find one that addresses that issue. Thanks https://t.co/8JZb5vbRLj
Zack Morrison @ZackMorrison18
Reported 2022-05-19 17:29:41
@AdobeCare .@AdobeCare actually that didn't solve the Merge Clip issue. Any time I sync a video & sound file via Merge Clip, I cannot Mark In inside the Source Window. Mark Out works fine. Once I change the file name, it solves the issue.
I'm seeing this is a common bug on message boards.
sharkican @sharkican
Reported 2022-05-19 16:57:23
@AdobeCare fix implemented few minutes ago, your team is monitoring. I don't need help right now. But FYI https://t.co/FjOCUiGW0K shows as: "Unresolved incident: API Performance Degradation."
SkeleMann @SkeleMann
Reported 2022-05-19 11:36:03
@AdobeCare This is a pointless automated response.
My issue is (going to be) resolved eventually, my gripe is being with just some employee on the phone giving me dead silence, and then hanging up on me because she didn't know how to respond to my query
Vincent Bidaux @vinchubang
Reported 2022-05-19 10:44:35
Web designer number of the day: 4½
I p***ed 4½ to disengage a client's project from Adobe Fonts.
Adobe CC users, how many clients have you served w/ Adobe fonts? When you'll stop paying CC, typefaces will break and you'll have to fix every project.
Oskars Adamovičs @Treiseris
Reported 2022-05-19 10:23:25
PLEASE @AdobeCare FIX this annoying BUG! After the latest update PREMIERE decides on it's own to change saved preset settings randomly. In my situation it changes frame rate from 25 to 29.97. There are situations when I don't have time to recheck PRESET.
audrey.psd ✨ @audreyrenderz
Reported 2022-05-19 06:56:31
they have adobe creative cloud………? and FA (specifically viscomm) doesn’t have because ……?
Sandro Pereira @sandrodcpereira
Reported 2022-05-19 05:08:02
I can't believe I'm paying actual money for this crap. @AdobeCare how is this acceptable? How do I fix this?
Something as basic (and important) as the pixel preview view should work as intended all the time. https://t.co/sr50AuO0GT
Linda Saul @GoodixLady
Reported 2022-05-19 01:38:54
@AdobeCare After another 2 hours trawling through heaps, I've deleted my account successfully. Tried logging in with the email I currently need to use & see it was logged in eons ago with Google Got a reset p***word link so that's successfully done. Next issue with desk top: shared files ?
JuVenturing @JuVenturing
Reported 2022-05-18 12:56:17
@AdobeCare @Beatlejase @kinetic_screen @JavierMercedesx Thank you. The issue I face with noise gate is that the breath sounds I want to eliminate are not below the voice range. The threshold would need to be set too high and it cuts into some words. I tried sound remover, but since the breaths aren't identical, that didn't work either
Jessica Hampton @JessHampton_
Reported 2022-05-18 09:55:40
@AdobeCare my indesign shortcuts have suddenly stopped working, can’t scale in proportion, duplicate anything etc. is there a fix for this please?
No pending updates, mac restarted several times, tried logging out of CC & back in. Nothing is working!
Martin Nemeth @mnemethofficial
Reported 2022-05-18 09:34:59
@AdobeCare Hey! Thanx for reaching out. It was during dragging a clip to an existing timeline. Just a regular crash message. I have sent the report.
Sophie Mc @McLegend1
Reported 2022-05-17 18:21:24
@AdobeCare got an error with my digital editions. It was working fine and having read your support pages, it’s still broken. Please help!
Ariadne Remoundakis @AriadneRem
Reported 2022-05-17 15:30:24
@marcimero @AdobeCare Thank you for pointing that out. There may be something we can fix in the font metadata, we will investigate!
Escleyside Gardening @EscleysideGC
Reported 2022-05-17 12:49:41
@AdobeCare @AdobeCare Creative Cloud has been down since 8pm UK Mon UK time. I can still access my software OK, but not the fonts I need. Sign in webpage won't load either.
Nishant Ratnakar @nishantr
Reported 2022-05-17 12:33:38
@vinayaravind @PixiesetApp I have this problem while making payments to @TaveStudio & @creativecloud . The good people at Tave clear my card every month after recurring payment fails. Then I make a manual payment. @AdobeCare made me cancel the existing subscription last month & start new one to counter it.
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