Is Adobe Creative Cloud down right now?
(latest update January 27, 2023)
Adobe Creative Cloud is an online service that offers access to software for graphic design, video editing, web development, and photography. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Adobe Creative Cloud Problem Reports
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shardcore ⧖ @erocdrahs
Reported 2023-01-26 15:33:41
my mac keeps telling me i've broken 'adobe creative cloud' - i must admit, i'm not overly concerned...
#adobetax
OverlordCornutt @OverlordCornutt
Reported 2023-01-26 14:14:22
@ericladler @ZakugaMignon But then the problem arises that most of these AI were not programmed by the people using and potentially attempting to copyright said generated content. It was done by another entity and they access it. This isn’t like Adobe CC which still requires humans to do all the work.
Fenton @FentonDesigns
Reported 2023-01-26 12:35:19
Shout out to @AdobeCare I've been using Adobe products for over 20 years and the customer support is awesome. Had an issue and the responded extremely quick! So thankful for them!
Fenton @FentonDesigns
Reported 2023-01-26 11:59:07
@AdobeCare Having a weird issue where I accidentally hit a hot key that reverts me back 10 minutes+ or in my history and then deletes the history. I keep losing my work. Have you heard of this happening to anyone else?
Addie Anderson @AddieAndersonx
Reported 2023-01-26 11:49:20
@AdobeCare I have been trying to cancel this for many many months, via email, via phone etc etc to the point where I had to close down an account. Somehow you keep on taking £15 a month from me??
Superfried @Superfried
Reported 2023-01-26 11:34:58
@AdobeCare Thanks for looking into this. Yes, I have observed another issue. In both InDesign + Illustrator, occasionally the shortcuts for save stop working. I tried using the dropdown menu which also failed. Was forced to close unsaved files + restart the apps. Happened more than once.
Addie Anderson @AddieAndersonx
Reported 2023-01-26 10:08:11
@AdobeCare My email address is addie@doggystylestudio.com thanks x hopefully we can fix this
Allison Usavage @ausavage
Reported 2023-01-26 09:29:44
@AdobeCare - I've been trying to use the chat function via the virtual ***istant and I've been ghosted by two separate reps mid-convo. What's the best way to report an issue in LR Cl***ic?
Kristers Hartmanis @KristersH
Reported 2023-01-26 08:30:53
@AdobeCare No, if everything is muted then there isn't any sound issue. I feel like it is more like a processing/pre-rendering issue here. As I said, if I work slower on the timeline there is much less "cracking", but if I edit faster, move through timeline faster, then it is more active
Aakash @Aakash_Sunn
Reported 2023-01-26 00:59:44
Hey @AdobeCare please fix this problem in saving the video. I have tried before i thought it might be some glitch and it's common in apps but now again? I'm totally tired of it. It forces me to use premiere pro for small edits. https://t.co/2Hnxn28cIr
Carson Cunningham @CunninghamC16
Reported 2023-01-25 20:10:22
@AdobeCare Honestly not really. Idk what happened. Basically the entire export page is insanely slow still. Idk how to fix it
ciapecc the dog @CiapeccDog
Reported 2023-01-25 16:43:51
@AdobeCare ive been trying to phone you but your official number is not avaliable (800-5850-774) and I can't use chat cause im not running an Active subscription plan.
though I cancelled subscription plan and paid fee you still take monthly payments can you fix this pls
Kristers Hartmanis @KristersH
Reported 2023-01-25 15:21:24
@AdobeCare I actually tried to change some audio midi settings on Macbook, for example changed from 48,000Hz to 44,100Hz. Nothing. But just read that maybe I should try to delete some audio cache files on Macintosh drive. I just want to understand, if it is a Mac or Premiere problem here
Kristers Hartmanis @KristersH
Reported 2023-01-25 15:15:05
@AdobeCare And I see that other people also have this problem: https://t.co/JheQm7Ahs6
And answering to that question: yes, it is also making the sound if I am using headphones.
Kristers Hartmanis @KristersH
Reported 2023-01-25 15:14:00
@AdobeCare Yes! And my other colleagues who are using the same combo have this exact problem. And it happens at any volume. It is more like a pre-rendering issue as I see here. Sometimes when I edit things quickly and then play it, the “sound” is more active than after a while.
Emon Patwory @Emon_Patwory
Reported 2023-01-24 23:43:34
dear @AdobeCare, Can you Please Fix this?
I am From Bangladesh. I am trying to use this site, but there shows in this pop message. " Not available." https://t.co/vgibUHq6jQ
S.M.S @artfoliosms
Reported 2023-01-24 22:14:17
@AdobeCare Hi adobe, illustrator 2023 keep crashing and saying i'm not having enough memory even tho my laptop has more than 300 GB empty space. I even only edit a small file. It disrupt my workflow a lot, can you tell me how to fix it? I'm using macbook pro m1 with Ventura 13.1
Cam Hoff @camhoff
Reported 2023-01-24 18:05:58
@AdobeCare Here's a screencap of it happening when I cut/paste a shape and then drag it. You can see how it messes up the display of all the existing shapes. This is representative of the issue at large. https://t.co/xa5GpePgYk
suekearney @suekearney
Reported 2023-01-24 15:21:57
@gindaanis I close tabs as I go because after a bit I can’t see anything identifying. My active apps when I’m working are usually 8–12. I often have to shut down Adobe CC apps on video calls. My MacBook Pro freaks out starts running hot loud and slow
Ernesto Eduardo @eedobarganes
Reported 2023-01-24 09:34:53
@AdobeCare Terrible, I don't like it.
Dumbed down interface and lacks features.
Monica Franceschi @monicafrancesk
Reported 2023-01-24 03:00:34
@AdobeCare is it someone new? because the other people couldn't solve my issue. I won one of the Adobe fake competition where I didn't get the prize but A. made me create a 2nd profile which gives me problems w some apps especially with XD. Can you please DELETE the profile I'm not using?
J. David Buerk Photo @DavidBuerkPhoto
Reported 2023-01-23 23:48:05
@AdobeCare @Lightroom #SuperResolution is now creating these green artifacts on enlarged files from Canon EOS R5; does not occur with just RAW Details applied. Have been using Super Resolution since its release and have never had this problem before. Please patch in next release! https://t.co/wuEFcV0YUh
Wybie @Wybierr
Reported 2023-01-23 22:13:43
@AdobeCare the issue is still the same and i tried downgrading the version. However its only for the exact file my other projects playback just fine. thank you
CreakingGum 🎗🐨🌳 @CreakingG
Reported 2023-01-23 19:58:25
@AdobeCare No thanks. My issue is resolved now.
Your corporation should consider that a lot of the problem stems from poor communication, outsourcing and not enough training in basic communication skills. I did not need the frustration and many other folk would have given up.
CreakingGum 🎗🐨🌳 @CreakingG
Reported 2023-01-23 19:23:50
@AdobeCare No thanks. You are trying to make it look like I'm the only one that can't deal with your company. Check on this:
creative cloud doesn't download things
server seems to be down
arranged call back : nobody calls
chat people hang up without solution even tho I'm polite
Anyone else?
Utano Pandora 🎤🐼 (Moving Hiatus) @UtanoPandora
Reported 2023-01-23 16:33:00
@AdobeCare Thank you! I tried a lot of stuff. The issue currently is whenever I select ‘file’ on the top, it freezes…
Kieran McCarthy @kieranmccarthy
Reported 2023-01-23 15:40:02
Thanks to @AdobeCare for sorting my issue via support chat and remote access. Right-click and "Run as administrator" on startup seems to have fixed the issue. Top support, thank you @AdobeCare
Romain Dao @Romain_Cacatoes
Reported 2023-01-23 07:11:18
@AdobeCare When are you going to fix the bug with acrobat reader ? Emptying the cache every time is no longer an option for me ...
Peter Farrie @mysonglife
Reported 2023-01-23 07:06:17
Congratulations on the #LUMIXS5II I'm loving using it! Is there any way you can help @Adobe @AdobeCare resolve the issue with no current support for the camera? Or in the meantime provide a DNG converter? Thanks @LumixUK @PanasonicUK
420 Singles @420_updates
Reported 2023-01-23 00:50:18
I found the issue it's Adobe Creative Cloud. That is who was hacking my Macbook. Apple won't allow me to fully uninstall their software.
ماجورين. @7znDhr
Reported 2023-01-21 14:09:35
@AdobeCare I had a problem updating the credit card and I can't update it.
mbargas @mbargas
Reported 2023-01-20 19:36:42
@AdobeCare 75 minutes and no resolution to my problem. I keep getting past off to another tech. Is that really customer service? I think Microsoft is better, and that is not saying much. Angry customer!
Mining Meagan @miningmeagan
Reported 2023-01-20 18:07:20
@AdobeCare Presently There is nothing in the cloud by design. I hold all my images. Trying to export from Lightroom results in a scrambled image on my desktop. I need to resolve this issue. You can have your service... but I want my images/property back.
Cam Hoff @camhoff
Reported 2023-01-20 17:00:46
@AdobeCare pressed cmd+e twice and now I can't seem to replicate the issue, so that may havetemporarilyy fixed it.
André Torkveen @quiet_listening
Reported 2023-01-20 16:02:46
@AdobeCare 3RD: Trouble arise when I try to install ACR, since the (v14.5) Installer fails to establish a working environment (ie. letting users open raw files from within PSE), apparently due to a missing plug-in path. The situation is somewhat do***ented, but not fully. How do I fix this?
Derk Poortenga 🐀 @DerkPoortenga
Reported 2023-01-20 14:08:47
@t3mporarybl1p There's more than that, I'm just listing off the few exclusive to my feild of study.The main problem I see is the fact that developers are not giving Android the same treatment as ipadOs.I would love to see Procreate,Adobe creative cloud, & a decent alt to GarageBand on Android
Don't Try It @ImUngovernable
Reported 2023-01-20 10:53:41
@AdobeCare @PseudonymWitty What is there to DM about? The issue was stated clearly
django.stone @djangostone
Reported 2023-01-20 10:24:06
@Adobe @Photoshop @AdobeCare fire the designers who made the child pornography material
Greg Parody Account @How2Drink
Reported 2023-01-20 09:38:11
@AdobeCare Media is a mix of 4k ProRes and 1080 h264. System is a 2022 16 core Mac Pro with 196gb of RAM. I send crash reports on every crash, that’s not helpful? What am I doing? just regular editing. Often is#t crashes while trying to quit, then it locks, & I’m forced to reboot.
Jordi Buch @jordi_olot
Reported 2023-01-20 09:17:24
@AdobeCare Good to know, thanks! Any timeline for the fix?
Jordi Buch @jordi_olot
Reported 2023-01-20 08:32:51
@AdobeCare BTW, tried with another cable and LrC detected it without a problem, so it definately has something to do with the cable.
프리아 ♡ ૮꒰ ˶• ༝ •˶꒱ა ♡ @def131__
Reported 2023-01-20 06:04:57
Dear @AdobeCare can you tell me why your Adobe Help Center agents have ended my chat box twice now after asking for sensitive information?? And they seem to have no knowledge of my issue every time I speak to a new agent, as if there's no report of my open case.
Hayley ✊🏳️🌈 @sapphicelmax
Reported 2023-01-20 05:45:31
does anyone know how to fix the adobe creative cloud 206 error I finally got my new laptop to download premiere pro but CC is just not working for me I’ve disabled the firewall and everything it says 😮💨
Ravikumar 🧑💻 @ravi3dfx
Reported 2023-01-20 00:50:50
@AdobeCare @Adobe @AdobeVideo @creativecloud
Please let me know, how to fix this Hardware Acceleration Encoding error occurred using H.264 Codec on i7 CPU #NVIDIA GTX 1650 GPU
#AdobeMediaEncoder CC 2023. 🧐
#Adobe #AdobePremierePro #AdobeCreativeCloud https://t.co/RFfhK7dpg0
Christina Telep @tinatelep
Reported 2023-01-19 17:00:32
@AdobeCare The videos are different than the ones I uploaded previously because I wanted to tripple check the “broken” one was broken and the “working” one works!
Christina Telep @tinatelep
Reported 2023-01-19 16:56:47
@AdobeCare I just realized that one of those was in 720 and that’s not right. I must’ve clicked the wrong one. My apologies! I re-uploaded a 1080 version using our preset for both videos and made sure the “broken” version doesn’t work.
SHANΞ ROUNCΞ @shanerounce
Reported 2023-01-19 04:29:42
@AdobeCare I'll do that this weekend, if I remember. Though I'll eat my hat if I actually receive any compensation for this. I mostly want to know that the issue is fixed for people because, since figuring out what this is, I've found a lot of other folks online with the same problem.
SHANΞ ROUNCΞ @shanerounce
Reported 2023-01-19 03:10:09
@AdobeCare Okay, so I finally fixed it. It turns out it's because my GPU is Vulkan compatible and @Adobe messed up the file distribution at some point.
To fix:
Go to C:\Program Files\Common Files\Adobe\Adobe Desktop Common\CEF and rename "vulkan-1.dll" to "vulkan.dll".
Wow. -_-
SHANΞ ROUNCΞ @shanerounce
Reported 2023-01-19 02:36:44
Onto attempt 14. :/
@AdobeCare @Adobe @creativecloud help?! I've deleted literally every reference to Adobe from my entire system, including the registry. A reinstall from fresh has the exact same issue. Crash logs are made but blank. :/
Surtain ⚡ @RorySurtain
Reported 2023-01-18 17:24:02
@AdobeCare When will Adobe fix those annoying GUDE logs that Photoshop sprinkles like bird droppings around our local drives? The bug has been around for months, and we're having to revert to older revs of the app to avoid it.
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