Profane Eeyore @ProfaneEeyore
Reported 2022-05-22 13:01:10
@SwiftJunkie1989 @jackantonoff @StubbsAustin I never got digital tix for Sat. I bought tix for tonite; requested a refund for Mon … currently have no digital tix, no refund … in WTF mode. Imma bout to make a PowerPoint for how @frontgatetix can pls fix.
Tosh Giles @ToshGiles
Reported 2022-05-20 14:39:04
@frontgatetix please fix your system. It seems to think we have an active cart & keeps sending reminder emails to complete @sfoutsidelands tickets purchase to everyone who already purchased.
Reported 2022-05-11 16:12:56
@lipinskeeet @okeechobeefest @frontgatetix Did you get yours to work??? My friend is having the same problem 😭
Reported 2022-05-09 23:28:25
@frontgatetix @EDC_LasVegas @insomniacevents I got my EDC tickets and shuttle p*** today. I checked to see if I can register them to sell it to a friend and it showed it was already registered. Is that normal? All my info shows on there, I just want to ensure that’s no problem.
Reported 2022-05-03 16:28:12
@frontgatetix On April 29th, you charged me $519.32. With zero info, I had to hunt down this charge was for Lovers and Friends Festival. The only communication I’ve had from you is a PayPal receipt. You have NOT provided me with any tickets or order confirmation.
Reported 2022-05-02 14:28:35
@Li_Bo_X @frontgatetix They will not issue any !!
Reported 2022-04-29 23:44:04
What happened to $20 down?? @frontgatetix https://t.co/ILnSopU0Sq
Geoffrey Hollinden @GeoffreyHollin2
Reported 2022-04-29 18:09:11
@BillyIdol Billy I hope your healing and feeling better. I was excited to see you'd be at Shaky Knees in Atl tonight when I first heard in January. I had since heard you had to cancel and I understand. I had asked for a refund and Front Gate tickets turned me down. I had 1/
Bunny Slut @basiccbunny
Reported 2022-04-27 11:24:51
@frontgatetix Can you please just get the help website up im literally begging you cuz I have no idea what is going on and how to fix my problem.
Freddi Lauren @FredBot1_0
Reported 2022-04-23 12:50:14
@mrwurlwide1 @lvrsnfrndsfest @Usher @frontgatetix If you paid it should be in your email what’s the issue?
Reported 2022-04-22 16:28:13
@vilegentleman @frontgatetix Nope! Completely separate show so at least you know it’s not just one CS issue they CAN’T resolve
Reported 2022-04-22 16:22:37
Don’t try to use the phone line like a CS agent recommended me to do….KNOWING the phone lines were down. @frontgatetix never planned to resolve ANYTHING
Reported 2022-04-22 16:21:45
IMPOSSIBLE is an understatement. Why would Ace B recommend a phone line he KNOWS is down? Because @frontgatetix doesn’t want your issue resolved and only your money
Reported 2022-04-22 16:19:13
So I think I’m going to post screenshots of how ABSOLUTELY RUDE my “customer service” ***ociate Ace B from @frontgatetix was with me via email…since no one can seem to resolve my ticket issue
Laura Ellen Dickson @LauraEllen1989
Reported 2022-04-22 11:08:38
@TicketmasterCS @DownloadFest @frontgatetix I've DM'd/emailed as requested, yet no response. I need to resolve the problem of my missing ticket purchased in 2019, rolled over to 2022 please.
Reported 2022-04-21 19:01:28
.@frontgatetix y’all phone line hasn’t worked in over 8 months we have been trying to get in touch with someone! With all the money y’all taking and holding from folks you’d think you would fix your line and/or hire some staff to provide HUMAN customer service. @lvrsnfrndsfest
Reported 2022-04-21 19:01:16
@lvrsnfrndsfest .@frontgatetix y’all phone line hasn’t worked in over 8 months we have been trying to get in touch with someone! With all the money y’all taking and holding from folks you’d think you would fix your line and/or hire some staff to provide HUMAN customer service. @lvrsnfrndsfest
Ryan Boomy @Boomy225
Reported 2022-04-14 14:25:29
@vilegentleman @LiveNation @frontgatetix I ordered mine and haven’t heard anything either. I had one a few years ago and it is a custom lanyard they make that you wear to get in. Maybe they are having a manufacturing issue. The first show in my area is 5/4 so I hope they figure it out soon.
Reported 2022-04-09 15:42:51
@emosaustin I purchased tickets for tomorrow's beach bunny show back in December and @frontgatetix has not given them to me yet. I've opened multiple support tickets with them, but they have yet to resolve this issue. Please advise.
Joey Dashit @JoeyDashit
Reported 2022-04-09 12:16:55
@Winnipegfolk @frontgatetix This lineup is HORRENDOUS. Top down!
Zachery Burks @EDMLVR
Reported 2022-04-07 17:52:59
@frontgatetix @EDC_LasVegas there is no phone support and email support is not helpful at all. Can someone please reach out to me to help resolve my issue? My ticket was sent to an address I have no affiliation with! #EDCLV2022 #EDC2022 https://t.co/WRZIz2Xsdx
Andy Edmonds @4vedmonds
Reported 2022-04-06 17:36:23
@lost_lands @SamGreathouse @frontgatetix I got the same email and sent another in regarding this issue. It says I have overdue payments, but I checked my bank account and every payment has been received on time.
Zachery Barton @TubthumperBart
Reported 2022-04-06 12:03:19
@bostoncalling @nineinchnails I absolutely hate this and how you have handled this festival. It's disgusting that no refund has been offered when someone literally died. Boston Calling and Crash Line Productions are mismanaged, soulless frauds. I can't believe I am stuck with these tickets. @frontgatetix
dongju booty @Yoomgichi
Reported 2022-04-01 13:32:25
There WILL be an ADA grievance filed against @emosaustin and we will mention that Front Gate Tickets did absolutely nothing to help resolve the issue when they had all the power to help. Absolutely ridiculous. #woosung #EpikHighisHereTour #EPIKHIGH
Reported 2022-04-01 12:32:25
@ExcisionSupport I have reached out regarding an issue being able to access my payment plan on Front Gate Tickets and have been unsuccessful in getting in touch with them and NEED to get this resolved. Would you guys be able to ***ist?
JØRDΛN CHΛN 🇨🇦 @JordanChan83
Reported 2022-03-30 14:24:03
Pt2 @EDC_LasVegas @PasqualeRotella @frontgatetix continued to trust you and support thinking only the best of y’all. And now I’m lost w/o half my order please help me fix this
JØRDΛN CHΛN 🇨🇦 @JordanChan83
Reported 2022-03-30 14:18:39
Quite disappointed + livid with @frontgatetix @EDC_LasVegas on their support. Been trying to fix an issue for over 4 weeks chasing both companies + now both companies are pointing fingers to each other w/ no solution. I am left w/ an unsolved issue + communication dead end.
Nick Brylski @brylskii
Reported 2022-03-27 15:20:28
Your FB login appears to be broken https://t.co/VcXqP45RMA
Reported 2022-03-25 16:20:15
@Dreamvillefest I'm starting to sweat... I still haven't got my wristband!😭😭 @frontgatetix why yall not taking calls or emailing back? Alexa play Nicki Minaj ...DO WE HAVE A PROBLEM https://t.co/FNkkrMkwBM
Rolling Loud @RollingLoud
Reported 2022-03-25 14:48:10
@Superbso_ Please help fix this! @frontgatetix
Reported 2022-03-25 14:17:55
Day 3 of trying to get @frontgatetix to fix their website so I don’t lose a $135 ticket. Can you reply to my messages
crystal queer ✨ @michaelalynn_
Reported 2022-03-23 10:57:30
So not only have I been trying to get an issue resolved with @frontgatetix for OVER a week now, via email and Twitter DMs… they had the audacity to send me a customer satisfaction survey yesterday.
Want to know how your customer service is? Awful. It’s absolutely horrendous.
Reported 2022-03-22 13:34:55
@WWWYFest @frontgatetix have an URGENT ticket problem, and can't reach frontgate tickets! Please help
Ayanna (Karama) @yannaluv
Reported 2022-03-18 17:18:38
@frontgatetix I keep clicking “resend” tickets for the smokin grooves event tomorrow and it says “unexpected event occurred” and will not send them. Please let me know what to do. I have to work soon and will not have time to resolve this issue
Reported 2022-03-16 12:38:10
@lostfound333 @frontgatetix @FVDEDinthePARK Send a message to fintech_hack456 on Instagram he help me with the same issue last week he can help you too just show him proof and don't forget to thank me you know lol,😁❤️
Reported 2022-03-16 10:36:35
@lostfound333 @frontgatetix @FVDEDinthePARK We can help you fix your account
Chalfonte Queen @leneeq7
Reported 2022-03-15 11:23:07
@frontgatetix how do I contact you??? My card has been hacked and shut down, can't lose my #EDCLV2022 tickets!! Please help!!
Mempho Music Festival @MemphoFest
Reported 2022-03-11 11:02:48
Did you know we offer payment plans? Split your GA or VIP ticket price into four easy payments with just 25% down. Click "View Layaway" on your preferred ticket type at checkout to view payment options. More info at https://t.co/T7R4HXtP7l
@frontgatetix #MemphoFest https://t.co/Wcq8ojPkZy
bridget brooks @bridgetbrooks2
Reported 2022-03-02 13:28:46
@Angell_piie @frontgatetix did they resolve your issue?
Reported 2022-03-01 15:48:07
@BigEarsFestival Glad you are sold out, but why did I have to pay $8 delivery fee to @frontgatetix when there is no delivery and all wristbands must be picked up in person? @frontgatetix needs to issue refund for that.
Christian Allen @maxxshredd
Reported 2022-02-23 16:38:18
@frontgatetix you guys are absolute trash. Ive been trying to purchase tickets for @AFTERSHOCKSAC for almost half an hour and your site keeps spitting our an error. Please fix this **** asap.
BB Spice Rat 🌶🐀 @BBSpiceRat
Reported 2022-02-19 11:47:06
@jiggletitz @TexasEDMFamily @DallasEDMFamily @Excision Hey! I’ve had same issue before, make sure you don’t have multiple emails you used. Something that worked for me once was resetting the p***word, but one time I emailed @frontgatetix with my order number so they could try to look it up!
Rolling Loud @RollingLoud
Reported 2022-02-18 20:13:41
@damn*****wtf @frontgatetix What's the issue?
sky daddy✨ @caitlin_tribit
Reported 2022-02-16 18:43:01
On top of that their customer service number is down. So how exactly am I supposed to call them to say I need to get my ticket at will call?? @frontgatetix ?? This is ridiculous
Lauren Sakre @lsakre
Reported 2022-02-11 11:48:52
Reported 2022-02-04 11:46:33
@frontgatetix I still haven’t received a DM reply. I finally got an email from FG that my waitlist wasn’t approved but I HAVE and provided the email that it was. Had I not received that or had CS gotten back to me before 1/31 that there was an issue I could have tried again. So now I’m SOL?
lo mo ◟̽◞̽ @lauren__moore_
Reported 2022-01-26 19:35:33
does anyone know how to contact frontgate support about thunderdome tickets cause there’s no drop down option on their support page for thunderdome and im confused 💀 @Excision @frontgatetix
Reba Armstrong ✌🏻 @SoundGuyRicky
Reported 2022-01-23 16:28:11
Just a little bit worried because I got a duplicate charge in my card for the down payment and when I reached out to @frontgatetix it said my order number was invalid?? 😧😰 hopefully it’s just because the hotel & ticket package is being managed by another site. https://t.co/e35SM5UgfX
Reported 2022-01-21 14:42:58
@WWWYFest @frontgatetix Okay @frontgatetix, so your mechanism to avoid duplicate requests is broken. Looks like it created a job for my cookie and that job hasn't been marked as "done" or "inactive" on your end, it's just dead. This is now preventing me from joining the waitlist. What a **** sandwich. https://t.co/lDLGc7uPWV
Reported 2022-01-21 14:23:54
@WWWYFest Tech support issues @frontgatetix "Please wait for the current process to finish running". What kind of error message is that? This tells me nothing about what's going on or how I can fix it. https://t.co/eENZ39bYdQ