Is Hotels.com down right now?
(latest update March 23, 2023)
Hotels.com is a website for booking hotel rooms online and by telephone. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Hotels.com Problem Reports
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Hotels.com Latest Reports
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Rafael Pinguim @rafaelsilveira7
Reported 2023-03-14 16:09:35
@hotelscomhelp I checked, and you keep not resolving the problem. And for the second time didn’t maintain the dead line previous gave.
Bibi Todaro @UnaBibi
Reported 2023-03-14 14:24:34
@hotelscomhelp you messed up my hotel booking, left my guest waiting in the lobby for more than an hour, and I'm still waiting for your "relocation team" to fix your **** up hoping they won't hang up on me AGAIN. Worst. Customer. Service. Ever. So much for having gold status...!
Rafael Pinguim @rafaelsilveira7
Reported 2023-03-14 08:05:18
@hotelsdotcom @maisondupuy I've been trying to use my reward nights for 2 months and you haven't solved my problem. always ask for another 24 hours and NEVER solve it. I suggest everyone to run away from this horrible company. And, YES, I contact @hotelscomhelp many times.
Rafael Pinguim @rafaelsilveira7
Reported 2023-03-14 08:05:06
@hotelsdotcom I've been trying to use my reward nights for 2 months and you haven't solved my problem. always ask for another 24 hours and NEVER solve it. I suggest everyone to run away from this horrible company. And, YES, I contact @hotelscomhelp many times.
Rafael Pinguim @rafaelsilveira7
Reported 2023-03-14 08:04:58
@hotelsdotcom I've been trying to use my reward nights for 2 months and you haven't solved my problem. always ask for another 24 hours and NEVER solve it. I suggest everyone to run away from this horrible company. And, YES, I contact @hotelscomhelp many times.
Rafael Pinguim @rafaelsilveira7
Reported 2023-03-14 08:04:51
@hotelsdotcom @DrakeChicago I've been trying to use my reward nights for 2 months and you haven't solved my problem. always ask for another 24 hours and NEVER solve it. I suggest everyone to run away from this horrible company. And, YES, I contact @hotelscomhelp many times.
Rafael Pinguim @rafaelsilveira7
Reported 2023-03-14 08:04:08
@hotelscomhelp I've been trying to use my reward nights for 2 months and you haven't solved my problem. always ask for another 24 hours and NEVER solve it. I suggest everyone to run away from this horrible company.
Rafael Pinguim @rafaelsilveira7
Reported 2023-03-14 08:03:58
@hotelscomhelp I've been trying to use my reward nights for 2 months and you haven't solved my problem. always ask for another 24 hours and NEVER solve it. I suggest everyone to run away from this horrible company.
Rafael Pinguim @rafaelsilveira7
Reported 2023-03-14 08:03:51
@hotelscomhelp I've been trying to use my reward nights for 2 months and you haven't solved my problem. always ask for another 24 hours and NEVER solve it. I suggest everyone to run away from this horrible company.
🇺🇸 @traveler_PhD
Reported 2023-03-13 16:22:32
@hotelsdotcom Hi, I’d like to share an issue with a recent stay, could I connect with someone to discuss?
LauraD @LauraD25867181
Reported 2023-03-13 16:01:20
@hotelscomhelp is there a problem with the sign up for your rewards scheme? I’ve tried several times and never receive the email to finish setting up my account? Nothing in my junk folder either
Harry John White @HarryJohnWhite
Reported 2023-03-13 10:05:58
@hotelsdotcomuk Hi. Is there a problem with your email system? In the last 3 days I've tried several p***word resets and waited for booking confirmations and had nothing. I've checked all my email folders, including junk
B12 @B1294318729
Reported 2023-03-10 13:05:33
@hotelsdotcom How do I get help with a issue - have been p***ed to so many dept I am dazed and confused
Hotels.com UK @hotelsdotcomuk
Reported 2023-03-09 06:41:36
@SandraDEUK We are sorry to hear about your experience. The best way to escalate the issue is to DM @hotelscomhelp with your itinerary number and email address, and they will be able to help #HotelsHelp
Gaz @SMUGgaz
Reported 2023-03-08 08:41:20
@hotelsdotcomuk HELP i've been told by your online agents that you will fix my booking within 72 hours no less than 4 times now!! https://t.co/GJEA6ZyS3L
Sandra Smith @SandraDEUK
Reported 2023-03-07 05:15:13
@hotelsdotcomuk why will no agents give me a customer service email to complain to ? Spoke to three who just repeat the rules of the booking back. It’s painful. I just want to email and escalate my issue 🙈🙈🙈🙈🙈 who refuses to give an email address 😳
Penny Stock Watch @PennyStockWatch
Reported 2023-03-06 17:58:04
Wow @CityofAsheville , we were considering stopping for a few days on our way down south, guess we will keep driving. @Expedia @Tripadvisor @hotelsdotcom @AAA_Travel @TravelGuides @ForbesInspector @BradtGuides @WTGTravelGuide @RevealedGuides @Timcast https://t.co/UFpmc3c61l
Bjørn Erik Pedersen @bepsays
Reported 2023-03-04 17:28:51
@hotelsdotcom your search/filtering is utterly broken when logged in. Works much better in a incognito setting. Sounds fishy, please fix.
jooools™ @jools_not_here
Reported 2023-03-02 18:15:40
@hotelsdotcom is you website/app down? Been trying to book a room for tomorrow.
HG @persephoneFane
Reported 2023-03-02 04:52:09
@hotelsdotcom they provide filthy broken rooms and never refund just pretend to reply , hundreds have been scammed AVOID THEM
HG @persephoneFane
Reported 2023-03-02 04:51:29
@hotelsdotcom they provide filthy broken rooms , scammers, no customer service , avoid the scammers
you would need to pray if you use them !
Victor Agreda Jr @superpixels
Reported 2023-02-28 13:04:59
Is @hotelsdotcom down? I can't book anything, and of course I can't get help via phone or website
Diane Smillie @smillie_diane
Reported 2023-02-27 15:37:25
@hotelscomhelp There lies the problem! They saying it’s not under my email address! I never got confirmation email but have payment coming from my account and hotel confirmed room booked. Virtual chat so unhelpful!
Amy 🏴 @_fxckitsamy
Reported 2023-02-27 15:19:53
@hotelscomhelp hi is there a problem with the app as it won’t let me log in even though p***word is right just keeps going back to sign in page
NH Collection @nhcollection
Reported 2023-02-27 05:00:21
@AnthonyPisano9 @hotelscomhelp ****o Anthony, we are sorry to read your comment. If you'd like, you can send us a private message telling us all the details of your issue, as well as your Name and Surname + an email. That way, our Quality department will be able to contact you. Thank you, kind regards.
pastabake @potatocatsays
Reported 2023-02-26 22:18:11
@hotelscomhelp CAN'T GET THROUGH YOUR CHAT TO A HUMAN!!! IT KEEPS ASKING ME TO SIGN IN REPEATEDLY THOUGH I HAVE MULTIPLE TIMES AND I ALSO TRIED ENTERING MY BOOKING DETAILS, IT KEEP ASKING ME TO DO BOTH OVER AND OVER FIX IT
Pattabiraman K @newyork_dc
Reported 2023-02-26 18:50:36
@hotelscomhelp is your site down?
Amber Olson @BambiBamberBear
Reported 2023-02-25 22:51:19
@raog18 @hotelscomhelp Neathackz on instagram is the best help to get he helped me out when I had a similar problem
Mike Owcarz 🧠 @MikeOwcarz
Reported 2023-02-24 20:54:40
@hotelsdotcom please fix your app https://t.co/AYycYyvTxW
🖤🕷 𝕸𝖎𝖑𝖑𝖎𝖊 🕸⛓ @millie_booth_xx
Reported 2023-02-24 14:11:37
@hotelscomhelp is there something wrong with your app? Signed into my account on my iPad no problem but impossible to sign in on my phone
Hamilton Rentals - Flexible Technology Solutions @HamiltonRentals
Reported 2023-02-23 06:20:24
@RandiSa***e187 @hotelsdotcom @Expedia @GlobalStay @Airbnb @bookingcom @RandiSa***e187 we are a Technology & Audio Visual rental company based in the UK.
We are not in the holiday rentals business.
Good luck with resolving your accommodation issue.
Grand Moff Mike @logos728
Reported 2023-02-22 09:31:19
@hotelscomhelp Their response to this was “by our records you have a reservation” which is an outright lie so their attempt to fix things was to tell me I was somehow wrong when I was at the hotel w/no reservation. Lots of help there.
Daniel Coleman @ColemanDan9
Reported 2023-02-22 06:11:16
@lewisbradley18 @hotelsdotcom Randomly just seen your tweet mate, is the hotel actually open or has it closed down ?
HG @persephoneFane
Reported 2023-02-22 04:06:05
@hotelsdotcom @maisondupuy scammers filthy room with broken furniture, this company gives no customer services , Expedia has own complaints page Avoid the scam company
Lemon Tree Hotels @LemonTreeHotels
Reported 2023-02-22 00:34:32
@RajivGupta801 and would like to offer you a discount on our best available rate at the property for your stay. Please write to gm_rmd@lemontreehotels.com, with details of the issue and the your booking requirements, and the corporate GM will ***ist you with your booking. (2/2)
That NC 100 Guy @MBNC100
Reported 2023-02-21 18:55:40
I encountered the a similar issue. I will never purchase @AIGinsurance for travel again. @hotelscomhelp offers it as protection when booking and didn’t offer support when trying 2 make claim. Very disappointed
Beadlebump @beadlebump
Reported 2023-02-21 18:21:09
@hotelscomhelp Hi I’ve been trying to create an account for a few days. Tried through the app and on the website but I never get the email to finish creating the account. Checked spam folder and there’s nothing there either. Is this a known issue? Thanks
Shmuli Feldman @Fully_schuster
Reported 2023-02-20 23:37:38
@Complex @hotelsdotcom He would've broken a leg or torn an acl
. @JillyJill_
Reported 2023-02-20 11:43:50
@hotelscomhelp well this inconvenient as **** . Site been down they are my usual go-to
Mishan Denna (She/Her) @LogicalMutation
Reported 2023-02-20 01:38:40
On hold with one of the most condescending CSRs I’ve ever spoke with from @hotelscomhelp asking me why I sound shaky and asked me to calm down when I’m didn’t even raise my voice.
Super Bowl Champion Chiefs @stevenbryant723
Reported 2023-02-19 22:13:04
I mean obviously the problem is on my end when I've tried different browsers, mobile app, and get the same result... Just clear the cac****! Thanks @hotelsdotcom https://t.co/3Pk1lT5wmD
Rebecca Jakubczak @RebeccaByDesign
Reported 2023-02-19 04:14:13
@hotelsdotcom
They will give you a reward night and then take it away if you have a customer service issue. I know, they did it to me.
𝕛ⅈꪑⅈꪀડꫝꪮρꫀ ₇ ⟭⟬ HOBIUARY ⟬⟭ @Jimins_Hope
Reported 2023-02-19 02:59:28
Looked up hotels again just now(already had mine booked) some went down in price. Just saying I'd go take a peak at your current hotel. Might be a little cheaper for those concert dates. I know I cancelled and got a cheaper, closer and nicer hotel today.
Ty @hotelscomhelp https://t.co/AT9BGUTH2c
Hailey Harper @HaileyH18966625
Reported 2023-02-19 00:48:49
@DamnitDaniels @ComfortInnSuits @hotelscomhelp yall seriously got a problem https://t.co/MPG9bjr9h0
KK @KKFromCanada
Reported 2023-02-17 21:39:54
@hotelsdotcom @BusyPhilipps Busy Phillips? Seriously @hotelsdotcom ? Did Kanye and Alec Baldwin turn you down as spokespersons? 🤦🏼♀️🤦🏼♀️🤦🏼♀️
Jon Snow @PeakyAces
Reported 2023-02-17 15:25:38
@hotelsdotcomuk Fix your app
HG @persephoneFane
Reported 2023-02-17 06:20:08
@hotelsdotcom scammers , filthy broken rooms , avoid this Scam company , Expedia have a complaints page all for them !!! avoid
HG @persephoneFane
Reported 2023-02-16 04:55:28
@hotelsdotcom scammers, you will get a filthy broken room , no redresss, they Lie ! dont use this Scam company
HG @persephoneFane
Reported 2023-02-16 04:54:27
@hotelsdotcom @blueapplebeach Scammers . avoid . filthy broken rooms no redress. no customer service. scammers
brian coakley @briancoakley10
Reported 2023-02-14 13:31:03
@hotelscomhelp still cannot book it get ahold of anyone in customer service. I have dm’d and it seams no one is interested in fixing the issue. Really poor business strategy.
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