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(latest update January 22, 2022)
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Tiff Moooooneyhan @Tmoneyhands
Reported 2022-01-21 18:35:57
@hotelscomhelp Thank you for responding. My husband was finally able to resolve our issue and your ***ociate was very helpful. Yay for https://t.co/5k2tirZnWI!!
Owen bush matthews @bush_matthews
Reported 2022-01-21 15:21:37
@hotelscomhelp @hotelsdotcomuk great!
Book on our website, you may or may not loose money.
But not OUR issue if you do. Even though we give you the option to pay at the hotel on, OUR website and ***ure you, you haven’t been charged on, OUR website.
But not OUR fault! 😂👍
MES @rsfiro
Reported 2022-01-21 08:07:58
@hotelscomhelp What a joke https://t.co/v52mz9Yr9e has become. I used the app religiously for years and and if there was an issue Customer Service handled it very professionally and in a timely manner. DO NOT USE https://t.co/TCAyZtCZPF.
drew curry⚡️ @wdrewcurry
Reported 2022-01-20 21:12:06
@hotelscomhelp :: for the luv of sanity: fix or remove your "show us your human side" setup. I use a VPN to protect my online space, deal with it. Seriously. I like you guys, but this is a deal-breaker. Thank you...
Owen bush matthews @bush_matthews
Reported 2022-01-20 11:05:58
@hotelsdotcomuk @hotelsdotcomuk Still amazed how when you take an unauthorised payment then try to ***ure me, ‘don’t worry you haven’t been charged’, it’s not your fault?
Then when you cancel for refund, suggested by you, no refund after over 3months..also not your issue, and say sort yourself🤷♂️
Owen bush matthews @bush_matthews
Reported 2022-01-20 11:03:41
@hotelsdotcomuk Still amazed how when you take an unauthorised payment then try to ***ure me, ‘don’t worry you haven’t been charged’, it’s not your fault?
Then when you cancel for refund, suggested by you, no refund after over 3months..also not your issue, and say sort yourself🤷♂️
Owen bush matthews @bush_matthews
Reported 2022-01-20 10:56:24
Still amazed how @hotelsdotcomuk can take an unauthorised payment and they try to ***ure you, don’t worry you haven’t been charged, not their fault.
Then when you cancel for refund, suggested by them, and no refund after over 3months..also not their issue 🤷♂️ please sort yourself
Owen bush matthews @bush_matthews
Reported 2022-01-20 08:55:51
Hi @MartinSLewis any advice? @hotelsdotcomuk take money for a pay at hotel booking and they say we ***ure you, don’t worry you haven’t been charged, it not their fault.
Then when you cancel for refund, suggested by them, and no refund after over 2 months……. also not their issue
Paddy Malone @paddy_malone
Reported 2022-01-20 04:45:32
@hotelscomhelp Hi
There's yet another 5-7 working days we've waited, and still no reply from your team. This service is a complete joke.
Could you escalate this issue today please?
lee m @Bereal0920
Reported 2022-01-20 02:53:01
@byusteve @Marriott @hotelscomhelp I'm experiencing the same issue. Fighting with https://t.co/GPgCaOeA28 to give me my money back since the hotel I booked with canceled the reservation because it was fully booked. Maybe disgruntled customers should start taking https://t.co/GPgCaOeA28 to small claims court.
Steve @byusteve
Reported 2022-01-19 14:32:47
@BellBells12 @hotelscomhelp Had the same problem!!
Unlocking the Magic Travel with Robyn Kravitz @UTMtravel_Robyn
Reported 2022-01-19 07:48:16
Just took a @hotelsdotcom survey on my recent experience with a member of their customer service team. The experience was awful and my problem wasn’t resolved. But I filled out the survey. I wonder if anything will come of it. Sigh.
Han Nguyen @K54nguyenhan
Reported 2022-01-18 14:05:09
@Players_Lounge @hotelsdotcom This is best show out of 3 today , right what fans wanna know , O-line ,O-line and O-line
What to do how to fix it , nothing better than gets that for the great O-lineman
Gary Jackie Flash @Garytom68160723
Reported 2022-01-18 13:38:40
@Players_Lounge @hotelsdotcom Hey CHRIS please fix sites can't watch podcasts delayed only live???
GOATMELO @PASS2MELO
Reported 2022-01-17 13:52:26
@Players_Lounge @dallascowboys @hotelsdotcom The most dangerous thing to have is hope for this team. It’s always a let down.
Jancito @Jancito96485613
Reported 2022-01-17 07:59:35
@Antarktis55 @hotelscomhelp https://t.co/gso4rg076Q has a security issue. I have had my credit card information stolen twice already shortly after booking with them, here in the U.S.
NEW YEAR… SAME OLD 💩! @Darth_Fugue
Reported 2022-01-16 20:22:42
@hotelscomhelp;
I have received Emails, Notifications (in App, etc.), that I HAVE a Reward Night — VALUED at “$113.14”…
Upon “Redemption”, however, it went DOWN — to “$80-something”…
What’s Going On? 🤔 https://t.co/Ju4oQahYtA
lisaderrickfinearts @lisaderrickfin1
Reported 2022-01-16 13:11:53
@hotelscomhelp hey your booking site is down and your phone# is USELESS for booking—only if you have a@booked room. #help #help or maybe I just call hotel itself…? Better deals maybe!?!?! Better service fosho!!!!
Brooke Williamson @brookew10522091
Reported 2022-01-16 10:38:43
Suggest no one ever books through @hotelscomhelp booked in 2019 before Covid and was refused a refund on a booking they cancelled due to covid 😑🤣 £500 down the drain
Erica Hartley @EricaHa58764907
Reported 2022-01-15 14:29:57
@hotelsdotcom is your site down? Can’t login or check out.
Nelly @LadyD_0405
Reported 2022-01-14 13:39:56
@hotelscomhelp @hotelsdotcom @ExpediaGroup ****o. It’s been a whole week and I have yet to hear back from any supervisors and the problem hasn’t been resolved. How much longer do I have to wait?
Hotels.com UK @hotelsdotcomuk
Reported 2022-01-14 06:40:09
@mik_126 Hi Mik, we’re really sorry to hear this. Please DM our social customer care team @hotelscomhelp with your booking details and they will be able to ***ist you further. We've alerted them to your issue. Thanks!
Tallest🌻 @RichieCharger
Reported 2022-01-13 17:35:50
@SpursOfficial @hotelsdotcom Pipe down this is Chelsea's playing ground, oh! the match is already been played.
I:0 and Rudiger scores.😭😭💔💔
Abi @AbiWest7
Reported 2022-01-13 17:30:36
Good to know @hotelscomhelp is an absolute joke and their customer service is ****. EVERYONE BEWARE TO TRIPLE CHECK YOUR VOUCHERS HAVE GONE THROUGH!!! They can’t be arsed to help if you have a problem. #poorservice #unhappycustomer #wasteoftime #annoyed
Heather Ann @Heather78ann910
Reported 2022-01-12 20:14:21
AVOID @hotelscomhelp they will book you rundown rooms with roaches and won't fix the issue.
AVOID @SonestaESsuites im @ColumbiaMD https://t.co/FuCS6TyMYP
Kisitu Robert Tottenham® @TottenhamKisitu
Reported 2022-01-12 12:57:45
@SpursOfficial @hotelsdotcom Well if we give out a free goal these players are officially down we need new ones
Jimmy Mac @peterMi94602042
Reported 2022-01-12 12:39:23
@SpursOfficial @hotelsdotcom The thing is. Every time you believe with Tottenham they let you down. No point getting hopes up with this squad
Daren Pope @DDDPOPE
Reported 2022-01-11 22:37:12
@dallasmavs @hotelsdotcom @bracketdan @NotJackKemp Maxi wearin’ the Ben Dinucci hat with the upside down Dallas…I kinda want one now
Roger Dodger @RogerG_EndAlz
Reported 2022-01-11 21:02:00
So we're officially done with @hotelscomhelp . We've never had a problem with their hotel booking. But their customer support response to the problem below was so infuriating that we want nothing more to do with them. We're switching to Expedia's rewards program.
Reuben Cornell @reutunes
Reported 2022-01-11 09:41:52
@hotelsdotcomuk @hotelscomhelp I've been chasing them continuously for two months. I'm sorry to report that they are beyond useless when it comes to this issue.
Jesse Lichtenberg @JesseLicht
Reported 2022-01-10 21:43:09
@hotelsdotcom do you not have a customer service phone number anymore?? Extremely frustrating. I need to speak to a real human please. Been a gold member for years, never had a problem until recently
Sean S @SeanFUT
Reported 2022-01-10 17:27:48
And suddenly none of their supervisors are available to talk. I'm done playing games with your "Gold" customer service https://t.co/JJzWdHlbfB. Issue the refund you owe us and make this right! @hotelscomhelp #CustomerExperience #CustomerService #scammers https://t.co/yIZAvDahhL
The Daily Arts Corner @TheDailyArtsCo1
Reported 2022-01-10 14:11:48
Hi @hotelsdotcomuk I’ve been on the phone for over an hour now why is it so hard to deal with an issue? I’ve been hung up on 4 times and my requests for a manager have been ignored.
Nelly @LadyD_0405
Reported 2022-01-07 17:10:29
@hotelscomhelp I’ve sent you the info requested. Let’s see how long it takes to get this issue resolved.
Nelly @LadyD_0405
Reported 2022-01-07 17:01:20
@hotelsdotcom @hotelscomhelp @ExpediaGroup Are there any supervisors working? I have called customer service SEVERAL times and the agents can’t help me. They say they’ll send my ticket to the supervisor and they’ll fix it but the issue does not get resolved. Can someone help?
Mr White @grahamwhite73
Reported 2022-01-07 11:23:12
@hotelscomhelp hi, trying to reserve a room and it keeps failing at payment stage with "booking system down". Tried on phone and laptop, same issue.
Owen bush matthews @bush_matthews
Reported 2022-01-06 08:37:35
@hotelsdotcomuk Not take money off people when you say you won’t be charged… refuse to acknowledge that money has been taken…. Say cancel for a refund ….. don’t do anything for a refund …. Stop a family from actually booking a holiday because they’re £800 down …
….Say sort it yourselves 👍
Owen bush matthews @bush_matthews
Reported 2022-01-06 05:11:36
@hotelscomhelp @hotelsdotcomuk I’ve done that.
You’ve replied. You said it’s not your problem and to contact my bank.
So is there a complaints procedure or department? YES or NO?
Owen bush matthews @bush_matthews
Reported 2022-01-06 04:09:46
Hi @MartinSLewis any advice? @hotelsdotcomuk take money for a pay at hotel booking and they say we ***ure you, don’t worry you haven’t been charged, it not their fault.
Then when you cancel for refund, suggested by them, and no refund after over 2 months……. also not their issue
Owen bush matthews @bush_matthews
Reported 2022-01-06 03:43:23
@MartinSLewis any advice? @hotelsdotcomuk take money for a pay at hotel booking and they say we ***ure you, don’t worry you haven’t been charged, it not their fault.
Then when you cancel for refund, suggested by them, and no refund after over 2 months……. also not their issue 🤷♂️
👑eric🇮🇹 @_thfcmatt
Reported 2022-01-05 13:20:09
@samnorman9 @SpursOfficial @hotelsdotcom Ik I’m down bad
Ecstatic Traveler... Traveling @amphetamine47
Reported 2022-01-05 12:47:39
Hey @hotelscomhelp I booked through https://t.co/qgJCDw6ihL and it doesn't appear in my https://t.co/7SyHhg2WTQ account on-app. Is there a way to fix that?
Jax @HandsomeJaxTHFC
Reported 2022-01-05 11:03:27
@SpursOfficial @hotelsdotcom Don't let us down for once
Owen bush matthews @bush_matthews
Reported 2022-01-05 04:41:16
@hotelsdotcomuk @hotelscomhelp You’d of though you’d help, considering I can’t see how it’s not your responsibility and fault.
Unfortunately in 3months no one has helped other than say it’s someone else’s fault, there’s no issue or sort myself.
I just hope others are aware and discouraged from @hotelsdotcomuk
Owen bush matthews @bush_matthews
Reported 2022-01-05 02:55:12
Still can’t understand when @hotelsdotcomuk take money for a pay at hotel booking and they say ***ure you, don’t worry you haven’t been charged, it not their fault.
Then when you cancel for refund, suggested by them, and no refund after over 2 months……. also not their issue 🤷♂️
rhys thomas @tomcatgfc
Reported 2022-01-03 06:59:00
@mucking***ic70 @hotelsdotcom Is your problem sorted yet mate, I’ve been worrying
Sandra Smith @SandraS79616167
Reported 2022-01-01 08:48:51
@hotelsdotcomuk WHY is it always a problem to check in when I book via you, just wasted 30 mins and now late for my event 🤦♀️ you never send details through to hotel
S. Clarke 💙 @imhappypoppy
Reported 2021-12-31 06:03:44
@GiftBetterUK @hotelsdotcomuk #GiftBetter I want to explore more this year around our own country so hope to get down to Cornwall, Wales and Scotland when restrictions allow.
Mike @post_it_mrd
Reported 2021-12-31 03:07:35
@GiftBetterUK @hotelsdotcomuk Hope to get back down to the North West of England to see my parents
🎄Hannah🎄 @HannahVCW
Reported 2021-12-31 02:53:18
@GiftBetterUK @hotelsdotcomuk I would love to go and visit my brother, sister-in-law and nieces down in Bidiford ❤️ #GiftBetter
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