Is Shell Energy down right now?
(latest update March 31, 2023)
Shell Energy Retail Limited, formerly First Utility, is a supplier of gas, electricity and broadband in the United Kingdom. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Shell Energy Latest Reports
Fouzia Haneef Khan @fouzia24381177
Reported 2023-03-14 11:51:34
@S****EnergyHome disappointed with the broadband/call service, line is down. customer service unhelpful
Reported 2023-03-13 17:09:03
@JadenHalstead @NicherS**** Energy density is a problem inherent in wind and solar power not matter where you are.
Reported 2023-03-13 15:14:47
@S****EnergyHome have you a problem with your website? Couldn’t log on last week to make meter reading, now can’t log on to view bill. Need to make sure you’re not trying to take yet more money from me!!
Jaden Halstead @JadenHalstead
Reported 2023-03-13 13:43:16
@nightowl3216 @NicherS**** Energy density isn’t a problem everywhere. The remoter world could be powered by a relatively small area of solar panels.
🅃🄾🄽🅈 🄲🄰🅁🅃🄴🅁 @TonyVCarter
Reported 2023-03-13 09:18:46
@spectrum119 @zeninternet @Daily_Express @bt_uk @EE @Plusnet @O2 @S****EnergyHome Me neither. Bloody brilliant service during my changeover to Digital Voice last week, AND my monthly charge has gone down, not by much, but every little helps.
Reported 2023-03-12 13:47:49
Down the road from S**** Energy Stadium. Vamos Dynamo! #ContraTodos
Colin Phelps 🇺🇦 🏴⚽🇪🇸🇪🇺 @colphelps
Reported 2023-03-10 06:57:13
@S****EnergyHome Have already DM'd you yesterday & got the stock answer of 'We are aware of the problem & are working to resolve it'. This is ongoing since at least Wednesday pm so I reiterate, Your IT dept are useless. Thanks for contacting me though. ^Colin
M Garcia-Cobbett 🏴🇬🇧🏴 @M_Cobbett71
Reported 2023-03-09 13:23:25
@RishiSunak Either do something to stop the energy companies hiking prices and killing people when wholesale gas prices are going down or CALL A GENERAL ELECTION @S****EnergyHome @BritishGas
Reported 2023-03-09 11:37:36
Hi @S****EnergyHome Now you've got plenty of money to give your boss a multi-million pound pay rise, I guess our bills will coming down? https://t.co/m3qv6xrarH
Dylan Sides @DylanSides3
Reported 2023-03-09 10:53:24
@HoustonDash @S****EnergyStdm But will any of them be open for Dash matches? Stadium has a nasty habit of closing most things down for Dash...and not putting much of anything Dash in team shop...all Dynamo. SMH
Gill Gore @frogget
Reported 2023-03-09 08:31:52
Once again l have been let down by #s****energy Why do l put up with their rubbish service 😤
Reported 2023-03-09 08:20:53
@S****EnergyHome what is going on with your website ? It has been broken for ages
Betsy McBotty Basset 🏴 @BetsyBasset
Reported 2023-03-09 05:46:48
@S****EnergyHome Struggling to get onto internet as usual. Every day it goes down. Would advice everyone to steer clear of using s**** broadband.
Adrian D Blake @Rocknpop
Reported 2023-03-08 06:18:50
@S****EnergyHome Hi recently my smart meter only shows gas useage?? Please advise how to fix ….I’ve already disconnected and reconnected….no joy!
Matt Rigney @ShotTheSerif
Reported 2023-03-07 18:22:59
Hey @S****EnergyHome your website is m***ively broken/incomplete. Can't look up my plan information and when I send a request for it, the form doesn't work. https://t.co/9DWO8MlziZ
🌞 sunflower🌻 @Sunny24113399
Reported 2023-03-07 04:11:20
@S****EnergyHome my broadband is not working at SM4. Is there an issue that I am not aware off?
Reported 2023-03-06 18:13:21
@S****EnergyHome trying to adjust the daily budget on my smart meter and it only goes up / down by 1p a time. Please tell me there's a way to change it to 10p or more at a time. I don't want to press hundreds of times per fuel type.
Reported 2023-03-06 15:16:22
@S****EnergyHome the internet’s down at IP28 6Ny following a brief power outage. Have rebooted hub but would appear that service still not available. What is the issue please?
Ehtasham Ahmad @EAhmad73
Reported 2023-03-06 13:09:13
@stergio2 @S****EnergyHome Issue is I have a smart meter with S**** and it stopped working in December and suddenly my usage has doubled almost 1200 units of electricity jumped while smart meter stopped working how its a mystery
Reported 2023-03-06 10:05:10
@S****EnergyHome Why don’t you just look into previous conversations I’ve had with you to save us the time……same problem!!!
Peter Griffiths @pwgriffo
Reported 2023-03-06 08:19:01
@S****EnergyHome just to let you know the subit meter readings link on your email and your website is down , says link not available
Reported 2023-03-06 05:59:31
After many phone calls & 5 days of extreme stress, s**** energy have put my DD down to £30 a month. They've yet to explain how they came to the conclusion that my energy would cost £849 a month or indeed how there's no safeguarding in place to prevent these emails being sent
Jon #ourNHS @jonstorey
Reported 2023-03-05 08:05:25
@cottage1863 @S****EnergyHome Indeed, brilliant up in Slaley Village, but I mile down the road there is no indication of it ever happening...... Very frustrating.
Reported 2023-03-04 17:33:11
@edwinhayward @OVOEnergy Thry did that with me some years ago and @S****EnergyHome tried to do it last year, so I cancelled the DD preemptively. I now pay in arrears, having run down the balance over 3 months. No reason for them to take vast sums in advance. I call it racketeering when they do it
r McIntyre @1979munkey
Reported 2023-03-04 08:55:49
@S****EnergyHome have you fixed the compatibility problem between the smart meter and IHDs you provide?
Emma H 🖤🗿七七 @Emma_h_mua
Reported 2023-03-04 08:14:34
@La_Fee_Verte__ @S****EnergyHome what are you playing at? £800 for a 2 bed flat is NOT normal. Sort this please, do you not realise what this does to a person's mental health? Clearly a mistake. Fix it.
Reported 2023-03-04 05:53:21
@La_Fee_Verte__ @MarvTh3_Martian @S****EnergyHome I’ll pay your bill before you feel suicidal, pal. I know that’s not the point but don’t let the *******s get you down. If you get any help maybe buy a few s**** shares & use their dirty dividends to pay them off! Then attend the AGM & create ****.
Reported 2023-03-04 05:36:53
@micropach @S****EnergyHome I think you'll find it's s**** that need help. They've broken the law and should be rightly worried
Reported 2023-03-03 12:43:04
Would a couple of you good people mind screenshotting/witnessing this tweet from @S****EnergyHome for us, in case it's taken down... Thanks. https://t.co/XsDozrHs57
Reported 2023-03-03 10:10:02
@S****EnergyHome So how about you tell me how a two bedroom flat's energy account, which has always run in credit, can reasonably undergo a 1600% price increase without someone, or at least *something* highlighting this as an issue and intervening before a life changing email is dispatched.
Reported 2023-03-03 09:55:57
@S****EnergyHome The increase was made on the basis of estimations, despite us having submitted meter readings. S**** failed to update our account which was put on a dual tariff when it had always been a single. This legacy issue caused the system to levy a 1600% increase. How is this acceptable?
Reported 2023-03-03 08:47:18
@S****EnergyHome I just spent 40min on the phone with your customer service that doesn't speak fluent English (note that I'm not English but I expect you to have this department in the UK, no somewhere abroad). Didn't solve my issue at all which is change my monthly amount on DD
Aaron Moore @asbo_wba
Reported 2023-03-03 04:16:24
@S****EnergyHome @nesta_uk “Turn down the flow temp “could” save you money”, what great advice from a multi-billion pound profit business! Just please stop tweeting you patronising, greedy arseholes.
John Henderson @westrowhendo
Reported 2023-03-02 03:24:46
@GatehouseBSE @OctopusEnergy Octopus' service is exceptional. We were with S**** Energy who never answered emails 1st time & took a year to replace a faulty meter because they kept asking for data I'd already sent. With 🐙 one email is usually enough and if staff say they'll keep check on an issue, they do.
Reported 2023-03-01 16:03:21
@S****EnergyHome our smart meter isn’t working so we don’t know what we are spending. Please fix it. Thanks
Drew Wagar @drewwagar
Reported 2023-03-01 14:16:29
. @S****EnergyHome Ringing me to discuss an issue on my account and then expecting me to go through identity/data protection questions is very poor practice. This is *exactly* what scammers do! Please note and improve your processes!
Reported 2023-03-01 12:37:15
@S****EnergyHome Dony worry Amy, as soon as ive run down my credit balance ill be leaving
Paul Robson @paulrobson666
Reported 2023-03-01 09:05:39
@S****EnergyHome We know where we stand Mazz. We're all being ripped off by profiteering energy companies, let down by ineffectual government and its energy regulator. Smart meters divn't fix any of those problems.
Cliff Lauri @CliffGlaurious
Reported 2023-03-01 07:55:43
@S****EnergyHome I've already tried & I'm not getting any answers to why you are increasing prices when wholesale energy prices are going down. The people of this country are being ripped off left right and centre.
Reported 2023-03-01 06:34:22
@S****EnergyHome Hi Please provide name and number of someone who will resolve my issue, rather than fobbing me off
Reported 2023-03-01 06:20:24
@S****EnergyHome Hi. Can you please stop p***ing me around your departments and help resolve my issue? I’m particularly keen to speak with Jordan in Sales who promised to forward me to the correct department, and then didn’t
Reported 2023-03-01 04:28:23
@Mrs_Squidd @S****EnergyHome Don't worry it's normal smh. My partners has been down a week. They opened and closed his complaint without confirmation that his Internet is working. They tested his line outside when the problem is internal. Incompetent bunch over there!!!
Mrs Squidd @Mrs_Squidd
Reported 2023-02-28 13:12:49
@S****EnergyHome are broadband outages a regular thing then? I've only been with you a month and this is the third time it's been down for more than an hour 🤦♀️
Christine Sadler @JewelleryTales
Reported 2023-02-28 11:23:21
@1TaraRicho @self_regulated @S****EnergyHome @OctopusEnergy @MartinSLewis I did give @vaillantuk a call and they helped me to turn down the settings on my boiler to reduce the gas that it uses. Fingers crossed that makes a difference. Great service from Vaillant technical support.
Reported 2023-02-28 09:49:25
@S****EnergyHome ****o! I've had terribly slow wifi that keeps cutting out over the past 2 days. Is there an issue in the SG14 area? I've rebooted the router but no change.
Alexander Aucken @2012ARA1
Reported 2023-02-28 06:39:42
@S****EnergyHome Please stop spamming me with incessant texts ! I don’t have an account with you, I never have. I reported this to your head office weeks ago and was told my number would be deleted from your records. Please fix this now !
Jamie Lavery @JamieLavery_
Reported 2023-02-28 06:23:35
Hi @S****EnergyHome why can smart meters not factor in that you use less energy over the summer. I have credit in my account not debt as we leave winter. And yet you still tried to push up my DD when we will now be using less in the months ahead. This is a repeated problem.
Tie Swindell @mirtropolis
Reported 2023-02-27 21:34:02
Republicans slam Pig Dr Fauci for 'lying' after bombs**** Energy Department report found Wuhan lab leak was most likely cause of COVID - as he doubles down and says 'we must keep an open mind to all possibilities' via https://t.co/wzhfBwKYtA https://t.co/MIA0SB7K22
Tie Swindell @mirtropolis
Reported 2023-02-27 21:33:25
Republicans slam Dr Fauci for 'lying' after bombs**** Energy Department report found Wuhan lab leak was most likely cause of COVID - as he doubles down and says 'we must keep an open mind to all possibilities' via https://t.co/wzhfBwKYtA https://t.co/MIA0SB7K22
Y L @YL57317259
Reported 2023-02-27 18:48:33
Republicans slam Dr Fauci for 'lying' after bombs**** Energy Department report found Wuhan lab leak was most likely cause of COVID - as he doubles down and says 'we must keep an open mind to all possibilities' via https://t.co/a04nseZHOY https://t.co/aN01CjUTJG
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