Is Shop down right now?
(latest update October 07, 2022)
Shop is an iOS and Android online shopping assistant app designed to help you track, pay, and shop better. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Maggie Fox 🇺🇦 @maggiefox
Reported 2022-10-06 22:45:09
@ShopifySupport Thanks Emily - I’ve DM’d you to confirm that we’re talking about the same issue since I haven’t provided you with any details beyond this public tweet. But I hope you are on it!
Jody Jeffrey @jodyjeffrey
Reported 2022-10-06 18:49:34
Hey @ShopifyPartners, @ShopifySupport - bit of a spam issue in aisle 7 of the community forum; seems the same message keeps hitting the different topic areas, resulting in a m***ive amount of email. 🤙
Maggie Fox 🇺🇦 @maggiefox
Reported 2022-10-06 17:55:25
@ShopifySupport I am having a major, business-interrupting problem with shipping. I am a Shopify Advanced customer with @ciselier. I have heard nothing from your support team about resolving this issue for over 24 hours. I could NOT be more concerned. Don’t make me get loud.
James Brown @ThyMaker
Reported 2022-10-06 16:23:47
@andrewpaliga @NeilPagey @ShopifySupport Still broken here on two different machines. I've had to switch over to Firefox
Ming @evilsaigon
Reported 2022-10-06 05:39:57
@ShopifySupport A Team Lead from Shopify's Plus Support team has stepped in and expedited to a Shopify internal developer, who managed to resolve the issue finally.
Thank you
Roverd Rammen @roverdrammen
Reported 2022-10-06 02:36:49
@ShopifySupport Hi Victoria! Yes, this is happening both on desktop and laptop, on Chrome, Brave and Opera.
Also on iPhone Safari. The problem started this week, before that we had no trouble loading the sites.
Hope you help us to resolve this 🙏
Roverd Rammen @roverdrammen
Reported 2022-10-06 00:26:38
@ShopifySupport Hi! Are your servers in Mexico down or something? I've been facing problems to load the stores I manage.
I tested with some competitors sites and they aren't loading too. My internet is fine tho.
Here's a recording: https://t.co/JqrRWzDMrD
Kurtis Spade @KurtisSpade
Reported 2022-10-05 21:27:08
@ShopifySupport The issue is not how to edit and filter, the issue is Shopify doesn't offer the ability to filter by product tags, product category or filter status of products by active only. I would request Shopify add these features in the near future.
Dave_A2022🇨🇦 @DaveA14281203
Reported 2022-10-05 17:29:28
@ank_fit @shop Oct 2022 still bo fix. Amazon disconnects every week to 10 days. Truly annoying. Not sure the SHOP app is worth keeping let alone recommending
Ahmed Khalil @ahmedadly
Reported 2022-10-05 13:28:04
@denniscessan @ShopifySupport @checkout_links I love it, the UI is beautiful. maybe having the variant drop down in the main page to save 1 extra click + "summary" is not indicative of changing the variant.
Neil @NeilPagey
Reported 2022-10-05 12:55:56
@andrewpaliga @ThyMaker @ShopifySupport Exactly the same for me on Chrome. Safari works as usual. Did you find a fix?
James Brown @ThyMaker
Reported 2022-10-05 09:08:54
@ShopifySupport @andrewpaliga I've had the same issue in Chrome/Windows 11 on two different machines for the last 24 hours. Absolutely fine in incognito, but all over the place in Chrome (tried emptying the cache and updating the OS).
クサゴル(kushagra) gour 🎹💻⚽️ @chinchang457
Reported 2022-10-04 14:46:33
@ShopifyDevs @ShopifySupport My store is all of a sudden suffixing all checkout URLs with "stock-problems". Eg. this checkout URL will redirect you to one with "stock-problems" - https://t.co/baepu80XeB
How can I fix it?
CC @parth_codes
Ming @evilsaigon
Reported 2022-10-04 14:25:49
@ShopifySupport That was how we contacted Plus support. Problem is the support person outright refuses to re-expedite to your engineers. I even gave evidence the issue is coming from Shopify side.
We've no other choice but to ask on social media. We really need help to expedite.
Ming @evilsaigon
Reported 2022-10-04 11:53:29
@harleyf @Shopify @ShopifySupport @harleyf
We'll do whatever u need to expedite our "Braintree Migration Connector" issue #3331***2 to your engineers. We've already contacted Shopify Plus support who refused to re-expedite.
❤️Sincerely hope Shopify truly works hard as Harley says. Thank you.
Ming @evilsaigon
Reported 2022-10-04 11:52:28
@harleyf @Shopify @ShopifySupport @harleyf We'll do whatever u need to expedite our "Braintree Migration Connector" issue #3331***2 to your engineers. We've already contacted Shopify Plus support who refused to re-expedite.
Sincerely hope Shopify truly works hard as say❤️ Thank you.
Ming @evilsaigon
Reported 2022-10-04 11:37:23
@ShopifySupport That was how we contacted Plus support. Problem is the support person Muireann outright refuses to re-expedite to your engineers. I even gave evidence the issue is coming from Shopify side.
We've no other choice but to ask on social media. We really need help to expedite.
Raymond @FreeFrags137
Reported 2022-10-04 11:10:21
@XRP_Productions @WietseWind @Shopify @ShopifyDevs @Shopify @ShopifySupport Don't turn down the chance of a lifetime! https://t.co/6s6WjpnEhP
Channel 3 Records @ch3records
Reported 2022-10-04 10:00:45
We are aware of a current shipping issue and have confirmed the issue exists on @Shopify's end via their shipping provider integrations. You may be unable to checkout during this time. We will continue to monitor the issue
@ShopifySupport
https://t.co/WzlHyLAi2R
Mineralized Deodorant Powder @MineralizedDeod
Reported 2022-10-04 09:57:14
@ShopifySupport regarding shipping labels,we had at least one customer email saying they couldn't check out due to "the item can't be shipped to the address you entered" (in the USA where we've definitely shipped to before) so it is possible this issue is on the customer side too
Channel 3 Records @ch3records
Reported 2022-10-04 09:54:18
We are aware of a current shipping issue and have confirmed the issue exists on @Shopify's end via their shipping provider integrations. All orders are temporarily halted, and we will continue to monitor as Shopify investigates the issue
@ShopifySupport
https://t.co/Lk0LtsOFVw
rashunda @LamekaMcCree
Reported 2022-10-04 09:23:18
@ShopifySupport When I go to pay for the shipping g label, it says There was a problem buying shipping labels. It also says An unexpected error occurred.
Liam Woodard @LiamWoodard1
Reported 2022-10-04 09:12:56
@LamekaMcCree @ShopifySupport @ShopifySupport shipping was up 5 min ago, back down now
Jody Jeffrey @jodyjeffrey
Reported 2022-10-04 08:56:10
Anyone else seeing wonky views in Shopify Admin for products, orders? Issue @ShopifySupport ?
Joe Bonyai @JJBonyai
Reported 2022-10-04 08:38:48
@ShopifySupport @LamekaMcCree I am having the same issue. Just PM’d @ShopifySupport
Pandion Games @PandionGames
Reported 2022-10-04 08:38:33
@ShopifySupport @LamekaMcCree Same issue here. Started seeing the problem this morning on all my orders. Was able to purchase labels just fine yesterday.
Karen Jimenez @_karenljimenez
Reported 2022-10-04 08:34:39
@ShopifySupport @LamekaMcCree Having same issue - “There was a problem buying shipping labels”
Inna @innatwitt
Reported 2022-10-04 07:01:08
@ShopifySupport Thank you, Don! Yes, I will describe the problem in full and attach a screenshot of the order form using the chat form. If I will have some problems, I will write again here. Many thanks! 🙇♀️
SimonXBT.eth @simonxbt
Reported 2022-10-04 02:02:25
@CapoDiCommerce @ShopifySupport @Shopify I have the same issue SINCE 1 MONTH
Braydon @BraydonXII
Reported 2022-10-03 17:41:24
@ShopifySupport @ArchetypeThemes
I just bought Expanse and am trying to publish it. There's no layout/theme.liquid file so the theme won't publish. Any fix for this? Very frustrating to run into a problem before even getting to work..
Germany_Sadae' @Germany_Sadae
Reported 2022-10-03 16:03:30
@ShopifySupport I can’t log in that’s the issue.
SK @skalim
Reported 2022-10-03 15:48:20
@MarketGladiator @ShopifySupport Hi - I have the same issue - dont even know why they made my store inactive with a whole makreting campaign behind it. did u ever hear back?
Puffness 🧚🏻♀️✨ @thepuffness
Reported 2022-10-03 13:15:35
@Ice_Cream_Dice @ShopifySupport I've had this issue - I had to completely purge all payment formats, log out, then log back in and add the CC when mine expired and just the date and code changed.
ShriekeeF̷X̷🎃 @Shriekee
Reported 2022-10-03 13:08:23
@Ice_Cream_Dice @ShopifySupport I've had this issue as well. I worked with support but we couldn't figure it out, so I just ended up switching CCs.
Timo @timovddrift
Reported 2022-10-03 11:06:41
@CapoDiCommerce @ShopifySupport @Shopify Same issue here since the beginning of September. I guess the ‘technical team’ is also still investigating why their stock value lost 80% this year. Missing some revenue? 😅
Megan Maxwell @MaxwellMonogram
Reported 2022-10-03 10:46:05
@Shopify @ShopifySupport your email services are down for us! Not loading on any of our employees computers- tried different browsers.
- @letmebri_
Reported 2022-10-03 10:44:58
@ShopifySupport I’ve been waiting for a response regarding a billing issue for over a month. Can someone please message me immediately?
PW ⭕️⭕️⭕️⭕️ @WieldersPieter
Reported 2022-10-03 10:35:12
@CapoDiCommerce @ShopifySupport @Shopify @ShopifySupport my creditcard payments went down from 20% in July and August to 9% in september and october because customers cant pay. They email us.. And especially the dutch market get focked you should check your sales stats in the dutch market!!
Zakaria_airakaz @zakaria_airak
Reported 2022-10-03 10:23:47
@ShopifySupport @CapoDiCommerce @CapoDiCommerce Bro Shopify this day is a joke. those mfers 3 months And they didn’t solve the problem ****ed them use a third-party checkout or move to woocemerce if you not using sp. Get in touch with a dev who can copy exactly your shopify theme to woocommerce
Jesse M @OnTheTweetWagon
Reported 2022-10-02 15:28:38
@Shopify @ShopifySupport My father got hustled by a fake shopify-driven website and @shopify has no way to report the site. It's an endless loop on their website. I'm not alone in this issue. Whatever happened to ethics? Don't enable fraudsters.
Scott Cochran @dixierider
Reported 2022-10-01 13:31:18
Our Shopify store is down. Going on 4 days. Chat support no help. @ShopifySupport get it together or lose a long-standing customer.
Anshika aggarwal @anshikaa20
Reported 2022-10-01 02:42:43
@ShopifySupport https://t.co/Aoo3PPvIUA this website is misleading people by sending fraud products and directing the customers to our company by giving our customer card number. This is ridiculous. Request you to take down the website urgently
La Follia Umana @lafolliaumana
Reported 2022-09-30 19:14:48
@ShopifySupport 🤔 Not the issue at hand.
1) I login into the https://t.co/k9ObFLVXq9 online just fine
2) I go to change the phone number with my new number and the code via text never comes.
Stephanus Lukmanto @Stephanus168
Reported 2022-09-30 01:52:02
@tobi @ShopifySupport @MetaforBusiness this issue often happens, please sit down together and fix it instead of pointing to each other. It cause the unstable ad performance while I have no control to fix since the integration is using shopify fb channel https://t.co/eshS1b6KFT
Yashraj @yashrajvik
Reported 2022-09-29 23:57:40
@Yung97803487 @ShopifySupport @ShopifyDev Its a problem for a week, but usually you can reinstall it after a few hours.
Amir @AmirGivens_
Reported 2022-09-29 22:09:51
@Patten_Kuo @ShopifySupport I’m having the same issue
RG Conlee @rconlee2
Reported 2022-09-29 22:09:48
@ShopifySupport Shopify Admin is down. Get an Oath error on all accounts via Chrome and Safari
Juan @JuanCamiloSaen6
Reported 2022-09-29 14:58:47
@ShopifySupport Hi Skye, I have no problem logging in from the admin
Ashish kumar @know_ashhish
Reported 2022-09-29 13:53:22
@ShopifySupport @ShopifySupport @Shopify Please solve my issue Ticket ID: 81f29c23-5a6e-47c2-8217-6aa510a2c01c
It's urgent, my store has been accidentally closed.
Aswin murugesh @aswinmurugesh
Reported 2022-09-29 07:17:36
@ShopifySupport I understand there can be a delay.. But am I supposed to wait forever? Ever heard of SLAs? How hard is it to provide a timeline? And this is not a small issue to wait patiently. I rely on your product for my business and now it is getting affected because the store is down
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