Is Shop down right now?
(latest update May 23, 2022)
Shop is an iOS and Android online shopping assistant app designed to help you track, pay, and shop better. Is it up or down? Is it down for me? Check the status or Report your issues below!
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I ♥️ Johnson @moarhops
Reported 2022-05-23 09:48:06
@ShopifySupport Oh we fixed the problem, installing Toast & cancelling Shopify next week, I think that will fix all the issues we've had
deleodon.eth @iamdleo
Reported 2022-05-23 06:00:15
Yo @ShopifySupport I tried to put crypto payment and now the website is down wtf ?? https://t.co/LFeWpf8ALO
Linxdot @linxdot
Reported 2022-05-23 04:42:45
@BerndStromberg_ @Shopify @ShopifySupport Refunds are currently take anything between 2 & 4 weeks due to an account issue with our payment processor which has discontinued support for crypto products. They're allowing us to issue refunds & those are batch processed from their end every 1-2 weeks.
WELLATOR @WELLATOR1
Reported 2022-05-21 18:07:56
@daykema @ShopifySupport @JoshPhillipsGU RIGHT. SHOPIFY WASTES SO MUCH MONEY DEALING WITH OUR NEEDS. WHY. SIMPLE ISSUES GET IGNORED. THE THEY BECOME COMPLEXED AS WE WAIT YEARS FOR RESOLUTIONS. FINALLY AN OPPERATIONS LEAD WHO HAS NO IDEA WHAT HE IS TAKLKING ABOUT. THEN AFTER LOCKING OUR WORK WE GET BLAMED AND SHUT DOWN.
Shaliyah B. @iamshaliyahb
Reported 2022-05-21 17:27:07
@Shopify & @ShopifySupport : The New POS update has several bugs in it, the interface design was a downgrade and lacks accessibility. The customer receipt screen did not need changing. The font alone is just horrid - unnecessary. It lags and causes the iPad to reboot! Pls fix.
taywop @taylorthagreat
Reported 2022-05-21 13:48:17
@Sugary_Carousel @ShopifySupport You wouldn't happen to have "Shipping Page" selected under the Theme Template drop down on the new page would you? I remember running into this issue myself and that ended up being the fix
Josh Phillips @JoshPhillipsGU
Reported 2022-05-21 12:21:07
@ShopifySupport I’ve don’t that. You guys seem to be most responsive on Twitter whoever runs your Twitter support should run all other support channels. It’s been 3 days. If you look into our account you will see chat, phone call and emails regarding the issue.
Turnmeyer Galleries @TurnmeyerG
Reported 2022-05-20 21:52:54
@ShopifySupport Sophia, have you read my messages? I am using it but they have taken functionality away from the keypad that slows the entire process down. This is not a “user issue” here. I’ve been running the platform for years. Would love to explain to a developer.
Chicago 54321 @WanderingTravlr
Reported 2022-05-20 18:14:50
@ShopifySupport I've been furnishing an out of state home. Every time I purchase something through a Shopify vendor, tax is charged based on my billing address not the shipping address. THIS IS WRONG. Please fix your system. I've had to call half a dozen vendors today.
Shep @ImShepTTV
Reported 2022-05-20 15:08:29
@keelyvalentine @ShopifySupport Hey Shopify, you shouldn’t just shut her store down like that just because YOU messed up!
And for that matter, she’s not doing anything illegal anyway! Why you gotta be all up in her business! Let her keep her shop open! Sheesh!
Kerri 👽 @CleverrrGirl
Reported 2022-05-20 14:53:07
@keelyvalentine @Shopify This is ridiculous @ShopifySupport @Shopify she’s been so stressed out about this all week and now you’ve shut down her store for no reason? This is her livelihood. This is NOT fair whatsoever.
Maureon ⚓️ @PaidMaureon
Reported 2022-05-20 13:34:36
@ShopifySupport No i dont see it. I have been trying for two weeks straight and i paid for a plan and you guys took my site down
Steph @reconfigures
Reported 2022-05-20 13:30:44
@ShopifySupport Customize theme in theme editor works.
Problem is CLI shopify theme serve
Edit theme settings.
Stop theme serve.
Start theme serve.
settings_data.json get deleted.
Is settings_data.json saved locally or on the store, without doing a push?
Martino 👺 @coffeehustler
Reported 2022-05-20 11:37:30
@ShopifySupport Correct, but it’s 2x locations so not an isolated issue
Shaheen Rashid @ShaheenRShah
Reported 2022-05-20 09:17:43
@ShopifySupport Can’t really do much at the moment. It’s been almost a month and I am still waiting for @ShopifySupport @Shopify to resolve my issue.
TAMGA Designs @TAMGAdesigns
Reported 2022-05-19 12:07:50
@ShopifySupport Several European customers have checked across multiple browsers and devices, same issue.
We're quite stuck at the moment, and would welcome suggestions. We have changed nothing recently.
Krys @thecitywino
Reported 2022-05-19 11:38:13
@P***portCan How about adding chat functionality. Ask @Shopify and @ShopifySupport how they do it. P***ports are fundamental but it's impossible to book an appointment, call through, nor get any help / support. Hey @JustinTrudeau stop galavanting around the world and fix this.
TAMGA Designs @TAMGAdesigns
Reported 2022-05-19 09:37:53
@ShopifySupport The first few times it occurred we chalked it up to cache / internet speed. We have now seen it happen more than 10 separate times, tested across multiple devices and browsers. This is a pattern.
It's only occurring in Europe, we can't reproduce the problem in North America.
ChaosCandleCompany® @chaoscandleco
Reported 2022-05-18 17:07:02
@rosibelo10g @ShopifySupport I’m having the same issue. I’m still waiting for Shopify account teams to disable the authentication so I can change my numbers.
Wade Walker @wadedwalker
Reported 2022-05-18 16:09:10
@ShopifySupport We are having customers being logged out when they change pages on our site. Is there an issue with cookies right now?
Official Isle of Man @isleofman69
Reported 2022-05-18 13:51:07
@ShopifySupport Yes, the issue is not many are aware of the island’s existence at all and will not think to add it to British postcodes. I’ve used stores that have, since picking up shopify, will no longer accept post codes. It shouldn’t be our responsibility to sort this out.
Fayaz Peer @FayazPeer
Reported 2022-05-18 11:19:44
@ShopifySupport Thanks! We will be waiting for some help to get the issue resolved.
Phil Kyprianou @philkyprianou
Reported 2022-05-17 19:50:35
@ShopifySupport Please replace PayPal m*** payout method by something else. It’s almost impossible to get support from PayPal to enable it. This is critical issue.
Khair Al Helo @KhairAlHelo
Reported 2022-05-16 16:30:41
Shopify live view and ****ytics have been down for more than one hour now. @shopify @ShopifySupport Can you please take a look since it was reported via multiple stores?
Sean Lowery @SeanLowery20
Reported 2022-05-16 15:55:24
@Grax_Ciela @ShopifySupport I’m having this sane issue
Unsinkable2 @Unsinkable_2_
Reported 2022-05-16 15:43:12
@ShopifySupport @Grax_Ciela Same issue here in UK. Sales are processing but metrics are not updating in admin, all KPIs in Shopify admin appear incorrect.
Kyle Lerner @kylelerner
Reported 2022-05-16 15:04:19
@Shopify @ShopifySupport Your https://t.co/pvOTPJdf7F page isn't very helpful when you don't update it during an outage... https://t.co/KJD81o1Gfq
Praharsh Bawankar @Praharsh52kar
Reported 2022-05-16 14:29:39
@ShopifySupport before this also they these scammers crated a website https://t.co/BouJMHnMhU through your domain and looted many consumers with same issue and now they have came with https://t.co/AwxWXXYkYm
#poweredbyshopify please help me with the refund.they are just ignoring
Elijah and Grace @elijahandgrace
Reported 2022-05-16 06:38:04
@ShopifySupport is there a system problem? I am unable to access my account? It times out. Can access your website but not my admin section? TY #shopify
Maximus @Digital_sell_uk
Reported 2022-05-16 06:21:46
@ShopifySupport Yes tried Incognito browser on same computer and still can't get in...how do we fix this as need to get access urgently?...can we move the admin E-mail back to original Email as they can then remove E-mail not working and re-invite?
Certurix @Certurix_FR
Reported 2022-05-14 10:02:24
@ShopifySupport No problem!
Hope theses will get implemented to improve the service :)
Partylocks @partylocksltd
Reported 2022-05-14 07:23:02
@ShopifySupport is there an outage in Nigeria? My shop isn’t working in Nigeria. Seems to work fine abroad. We can’t access back end or website in Nigeria but website opens okay in other countries. HELP @ckdigital
Thai Nguyen @thainguyeno
Reported 2022-05-13 21:58:15
@ShopifySupport I always have to clear the cookies and cache and it will auto fix...then comes back again few weeks
kamil ur Rehman @kamilurrehman
Reported 2022-05-13 09:34:38
@ShopifySupport hey I’m waiting for support team to reply on problem with my webisite but getting no response
Zachary McClung @hcaz32000
Reported 2022-05-12 23:54:44
@ShopifyDevs @ShopifySupport @tobi @harleyf how do you have a proxy gateway down for over 24 hours, your support and engineering team be aware of it; however, not update your status page?
Zachary McClung @hcaz32000
Reported 2022-05-12 19:30:55
@ShopifySupport if you could please tell merchants YOU are having an issue and not pushing it off on the app developer that would be appreciated. You are making YOUR partners look bad.
Vijay Khandekar - 6/100 @vijay_1989
Reported 2022-05-12 13:20:27
Shopify app store down for anyone else?
@ShopifySupport @ShopifyPartners @ShopifyDevs https://t.co/toJJ0RUvmk
Shaheen Rashid @ShaheenRShah
Reported 2022-05-12 12:39:24
@Shopify @ShopifySupport why does it take so long to resolve a simple issue? #ecommerce #Shopify
Shubham Agarwal @Shubham07696
Reported 2022-05-12 02:52:25
Thanku, @Shopify for your great service and support. I already sent lots of emails and exchanged chats with Shopify customer support management, but I don't get good response and don't get a proper solution of my problem.
@ShopifySupport @ShopifyPartners @ShopifyDevs @ShopifyEng
micahpaldino @micahpaldino
Reported 2022-05-11 21:31:21
@ShopifySupport The problem is with this scenery, is that you don’t understand show much time I’ve burnt trying to figure this out…all the while trying to run a business
CC: @tobi @Shopify
icon jen @iconjen
Reported 2022-05-11 21:28:08
@ShopifySupport Yeah I guess so. That means I'll have to open all folders like on the screenshot. This isn't an issue for me as I am very much familiar where the files are located. But it's going to be a headache for new developers.
Anyway, I hope the dev team can update it. Cheers! https://t.co/iufBTMghxC
Manzar. @ManzarIMalik
Reported 2022-05-11 15:01:37
@ShopifySupport facing this issue on my website. Why is it so? Where thing was fine a couple of hours ago https://t.co/FBu69XxcJc
Manzar. @ManzarIMalik
Reported 2022-05-11 14:59:29
@ShopifySupport @VerucaStyleGirl Facing same issue at my site.
VerucaStyle Boutique @VerucaStyleGirl
Reported 2022-05-11 14:43:16
@ShopifySupport Your status page shows fully functioning however the home page for spotify is returning a Secure Connection Failed on my browser and I cannot access my admin for my website, is Shopify down?
scott couper 🏴🇪🇺🇺🇦 @scottcouper
Reported 2022-05-11 11:51:04
@ShopifySupport @ShopifyPlus @ShopifyDevs seems like its minifying files that contains any ES6 statements and there is the issue.
Coffee Labora @CoffeeLabora
Reported 2022-05-10 22:16:07
@ShopifySupport Hi, Ren I have a problem with my payouts I need to replace my bank account # but I don't have the old account #
Vinod Sachdev @vinod911
Reported 2022-05-10 20:55:24
@ShopifySupport Ok, but it's not an issue with ne it's. Minor glitch in app itself
Deviceland @DevicelandCA
Reported 2022-05-10 13:21:22
We're ready to make your broken device a distant memory of the past. For a picture-perfect repair, give us a call. (310) 357-4400 #deviceland #torranceca #torrancelocal #torrance #longbeach #redondobeach #losangeles #torrancecommunity #downtowntorrance #appleproducts #shopapple https://t.co/wHtQCJz5Fi
Tara L. Cain-Jones @QTJones
Reported 2022-05-10 12:09:25
@shop I have a issue with my Shop Pay Account that has been ongoing for 2 months. Can anyone recommend how I can obtain thorough, yet concise Customer Service with this company?
Steve Smart @SteveSmartUK
Reported 2022-05-10 10:09:34
@ShopifySupport No new add ones have been added for the last 3 years of using Firefox. 1st issue I have had. Just tried with all add-ons disabled but the issue remains.
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