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(latest update February 01, 2023)
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SmartThings Problem Reports
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Dan Hammond @FlannelNZ
Reported 2023-01-31 22:12:52
@netatmo @netatmosupport when will #smartthings support be reinstated? Is anyone even working on it? Numerous routines and automations currently broken.
Jaya Prakash @Jaya2udt
Reported 2023-01-31 19:55:30
@SamsungSupport I am facing network related issue on my s22 ultra device I had mailed regarding this still now no response.
Hannah Holly @theconfluence_
Reported 2023-01-31 18:45:23
@SamsungSupport Hey I found some racist slurs on your site and I’m trying to report them so y’all can take them down
Hannah Holly @theconfluence_
Reported 2023-01-31 18:25:15
@SamsungMobile @SamsungMobile @SamsungMobileUS @Samsung @SamsungSupport one of your programmers put racist code online that is viewable from a google search and i’d LOVE to help you take it down if you’ll respond to me. otherwise i’ll post screenshots and let it **** up.
Seth @sethcarnagey
Reported 2023-01-31 17:40:57
@SamsungSupport your 2FA bull**** sucks! I'm permanently locked out of my account because I changed my phone number and @Verizon wireless sold my old ****ing number.
Nice job @SamsungSupport , **** you
FIX THIS **** ASAP!!!
Nate (☞ﾟヮﾟ)☞ † ♥ @nthnu
Reported 2023-01-31 16:55:05
@SamsungSupport We're having an issue where text messages over 160 characters aren't received/delivered from our S21 phones. I've restarted phone, reset apps, and used safe mode but issue is still there. Happened in the last 2 weeks. Any ideas?
Daevid Vincent @daevidvincent
Reported 2023-01-31 16:14:06
@SamsungSupport That is a useless virtual ***istant. Not a human. I tried to get to a human (because your VA is basic AF and doesn't understand my issue), but it just hangs up. You see what the issue is, why don't YOU be "supportive" and tell them for me. Clearly it's broken.
Mumtaz Malik @MumtazMallick83
Reported 2023-01-31 15:59:37
@Samsung @SamsungIndia @SamsungSupport @rtiindia @jagograhakjago
Dear Sir,
FYI
I have been suffering long-time this problem but still not resolved.
Kindly see below attached details. https://t.co/rSc150BuR8
singh neha @nehasinghmimit
Reported 2023-01-31 15:12:15
Dear @SamsungIndia
A reputed #brand #samsung need 4 days to resolve a technical glitch(A small payment issue) but what kind of #support I got from their side.
@SamsungMobile @SamsungSupport
https://t.co/Gw02xkCsA0 https://t.co/O6ufEyqjhm
caleb @ikilledcaleb
Reported 2023-01-31 04:06:19
@SamsungSupport @Samsung @Twitch @TwitchSupport the Twitch app on samsung smart tvs is absolutely ****ing terrible. any stream 720p or over lags. it’s not an internet issue either, it doesn’t happen on other apps and all my friends have the same issue. please improve it
Chris Olson @crizo22
Reported 2023-01-30 20:25:07
@IFTTT I’m a paying customer, why has the @SmartThingsDev integration been down for 10 days with no updates?
Rajesh D Ravnang @RajeshDRavnang
Reported 2023-01-30 15:16:33
@SamsungMobile @SamsungIndia @SamsungSupport There are so many complaining for display flickering issue for #samsungm51 #m51 Faced the same issue. Kindly release M515FXXS4DWA3 for india update. Also does it fix july security bug for screen flickering - black and green tint.
Illegal Beaner @PoKoJoE
Reported 2023-01-30 10:30:56
@SamsungSupport ****o Team! I have a HUGE ISSUE on my samsung work account. I switched numbers and samsung phone but it doesn't let me log in with out the one time p***code because of the number switch. I can't log in. I had to do another one but I need my accou t back. Please help!
Atharva Sabde @cosm1cdust_
Reported 2023-01-30 00:42:48
@Shar_Awn @SamsungMobile same here
many of us on our community are facing this issue
@SamSWUpdate @SamsungSupport @SamsungIndia https://t.co/1obWQ7lS4k
Firdos Shaikh @FirdosS78395209
Reported 2023-01-30 00:23:30
@SamsungIndia @SamsungSupport
What's the problem with my galaxy watch 4 ? Every week it's getting disconnected from my phone and i have to reset my watch. Even if there is no option for data backup after disconnecting. Please fix this if possible https://t.co/bGhjNq6sSy
Dave Stein @Dave_Stein
Reported 2023-01-29 21:36:19
@hbomax I’ve complained before but the app on @SamsungSupport TV lags out more than anything - esp lately for TLOU. Was unwatchable. I just downloaded app on PS5 hooked to same TV and it has no issues. Very clearly Samsung app issue.
Juanm0622 @Juanm06221
Reported 2023-01-29 21:06:49
@SamsungUS Well when will i get my 2tb with heatsink i pre order my item since November or explain to people the problem with the 990 pro health status it decreased so much in days! @SamsungUS @SamsungSupport
Gog8ors83 @JackMeh54555666
Reported 2023-01-29 11:35:35
@SamsungSupport hi, how do i fix this issue with my SPen and screen? https://t.co/oBKb3oIBwk
hlhkevinzxc @hlhkevinzxc
Reported 2023-01-29 11:20:13
@panicsw1tched @SamsungSupport @SamsungUS don't worry this is a common problem
Kishan Kumar @Djkishan
Reported 2023-01-29 10:08:30
@SamsungSupport Shey, i tried all the suggested steps, reinstall, rebooted, clear cache and optimizing battery. The app still crashing ... i didn't have this issue in my older Samsung. Please suggest me asap
J AES @jessyalivesims
Reported 2023-01-29 05:46:21
@SamsungSupport
Hi, I have an issue with my SSD.
I have a 970EVO plus. I can see the sticker on the card and Samsung Magician list it as a 970 EVO Plus.
Samsung Magician says the firmware version is 'Latest', but checking on the website it's using the version for the 970 EVO https://t.co/uDUsv9pW30
KRUTIN SUTESH DESAI @KRUTINDESAI
Reported 2023-01-29 03:46:43
Samsung and protium IND would have unlocked my phone like they have stopped calling me instead they can issue notice against customer who don't pay EMI and take legal action @protiumind @SamsungIndia @SamsungMobileUS @SamsungSupport
KRUTIN SUTESH DESAI @KRUTINDESAI
Reported 2023-01-29 03:42:11
Samsung and protium would have unlocked my phone like they have stopped calling me instead they can issue notice against customer who don't pay EMI and take legal action @protiumind @SamsungIndia @SamsungMobileUS @SamsungSupport
KRUTIN SUTESH DESAI @KRUTINDESAI
Reported 2023-01-29 03:38:31
Samsung and protium would have unlocked my phone like they have stopped calling me instead they can issue notice against customer who don't pay EMI and take legal action @protiumind @SamsungIndia @SamsungSupport @SamsungMobileUS
Kishan Kumar @Djkishan
Reported 2023-01-29 03:17:21
@SamsungSupport i bought S22 Ultra recently, the whatsapp used to work fine under the secure folder , but it started crashing for over a week now. There is no fix on this? having tough time.
KRUTIN SUTESH DESAI @KRUTINDESAI
Reported 2023-01-29 01:17:28
@OnePlus_IN Samsung and protium would have unlocked my phone like they have stopped calling me instead they can issue notice against customer who don't pay EMI and take legal action @protiumind @SamsungIndia @SamsungMobileUS @SamsungSupport
WhereAmI? @terrorbi11y
Reported 2023-01-29 00:55:00
@OneUIanimations @SamsungMobile @SamsungSriLanka @SamsungSupport @UniverseIce @Mrwhosetheboss @tarunvats33 I scoured the internet to find out what causes the green line issue, and it seems according to what most people said, this line appears only after certain software updates. And it's very common for the s20 series of phones.
Jatin Bhardwaj @iamjatin__
Reported 2023-01-29 00:14:48
Dear Samsung,
I order new samsung s21 fe 5G. Order No. 33358425818 and delivered by 28 Jan. I generated my requested of return today by itself.
Issue :- Hearing a PoP sound from backpanel defective product even (1/2).
@SamsungIndia @SamsungMobile @Samsung @SamsungSupport
Stéphane Barizien @SBarizien
Reported 2023-01-29 00:08:48
@SamsungSupport please fix this https://t.co/DLBpru4Y1D
KRUTIN SUTESH DESAI @KRUTINDESAI
Reported 2023-01-28 23:07:40
Samsung and protium would have unlocked my phone like they have stopped calling me instead they can issue notice against customer who don't pay EMI and take legal action @protiumind @SamsungIndia @SamsungSupport @SamsungItalia
Darren Jackson (Smoker's Gaming) @darrenj1224
Reported 2023-01-28 22:05:09
Can anyone explain to me why a set of Samsung memory is being slowed down by a brand new set of Corsair Vengeance LPX memory from 2666mhz to 2133mhz? If the slower set is 2666mhz and the faster set is 3200, they should run at 2666, right? @CORSAIR @SamsungSupport
Aniket Gavali @AniketGavali12
Reported 2023-01-28 14:03:57
@SamsungSupport Its been 7 months i bought Samsung f22 Mobile and today (29 jan 2023 ) i faced touch problem 3-4 times i thought it was just because of just water drops it wasn't.. Plz solve this problem @SamsungIndia
Sexoinador | Amante del cafe, catador de tetas @SorakitaVT
Reported 2023-01-28 13:33:25
@SamsungSupport I have this "camera bug" since oct last year, not even updating it fix it, A53 5G, can i get a S22? 🥺👉🏻👈🏻 https://t.co/6rijlU27k2
lisa cook @lisacoo41849443
Reported 2023-01-28 11:59:25
@SamsungUS @Samsung @SamsungSupport
Completely disgusted with Samsung support. Purchased a dryer less than a year ago, almost started a fire in my house. They will not replace, due to a lint issue which is not covered!! How about defective product?
𝕬² @iamAzeemi
Reported 2023-01-27 23:40:26
@SamsungSupport Hi there, A few days back, i bought Samsung fold 3 (Korean version), and its "ussd code " is not working. And unable to send Sms. kindly do the needful.
I already talked to Samsung Care Center in dubai . They said that they could not fix it.
Help me, please
Sergio Gutz @gutz_sergio
Reported 2023-01-27 21:56:03
@SamsungSupport ****o, Viam. Last time I was told that after 2 tickets , I’ll get my money back. Today, I need a third ticket.! With 6 unsuccessful visits! The same Tec will try to solve the problem for the 7th time. When and how will this nightmare be over.
Anthony Tassone @Blakbeardtweets
Reported 2023-01-27 19:42:13
@SamsungSupport How about you service my broken phone screen
Abdul Saboor @abdulpbt
Reported 2023-01-27 18:07:14
This is how your customer representative has replied to me while I was raising my product complaint.
For Samsung my complaint is only "A Story", not actually a problem.
@SamsungIndia
@Samsung
@SamsungSupport Please resolve this ASAP.
Complaint number - 4363837529 https://t.co/u40nFaoL7p
Abdul Saboor @abdulpbt
Reported 2023-01-27 18:05:14
This is how your customer representative has replied to me while I was raising my product complaint.
For Samsung my complaint is only "A Story", not actually a problem.
@SamsungIndia
@Samsung
@SamsungSupport Please get it resolved soon.
Complaint number - 4363837529 https://t.co/EwcklCX5fN
cde vas Talimancer @_cde
Reported 2023-01-27 17:49:43
@SamsungSupport No. On the bottom it only gives an option for "Picture" & "Albums". I tried swiping left right up and down, it bounces but no search or favorite. Same with scrolling through all the album window to the bottom. This is the same in v14 & 13. The entire search/fav/recent is missing https://t.co/qOYqw8k2vk
rajendra appidy @reddy_appidy
Reported 2023-01-27 15:22:45
@SamsungUS @SamsungUS @SamsungSupport @samsungceo No one at Samsung have the responsible to address customer issue it’s just waste of time and money.
Honey Badger Report @THB_report
Reported 2023-01-27 14:28:54
@SamsungSupport @SamsungUS @Samsung @AsurionCares @Asurion @HomeDepot @HomeDepotGR BOYCOTT HOMEDEPOT, SAMSUNG APPLIANCES AND ESPECIALLY ASURION AND THEIR BOGUS WARRANTY . THEY REFUSE TO REPAIR MT SAMSUNG STOVE, BROKEN SINCE 12/26/22. CANT FEED MY FAMILY!!!
Nausiyan @Nausiyan
Reported 2023-01-27 14:16:09
@SamsungSupport you now have an article about your NVME drives failing that you've refused to RMA. Now that it is a public issue, I would now wish you'd Honor the request for RMA on my 2TB drive. You've made me lose time and money on a drive you've refused to RMA.
LLEE_J @eellanaj
Reported 2023-01-27 12:28:33
NEVER buying a @SamsungSupport tv again!!!!! This is the 3rd time my tv randomly stops working & they trying to charge me a $300 fee FOR THE THIRD time to fix it.. they mess up tvs purposely to take your money
Sergio Gutz @gutz_sergio
Reported 2023-01-27 12:12:11
@SamsungSupport
I have had a broken dishwasher since November.
I just contacted Customer Service for the 10th time, I had to schedule the 7th and 8th visits.
I even wrote to the CEO's office .When will this be over? You are so far from the real customer satisfaction.
Sergio Gutz @gutz_sergio
Reported 2023-01-27 12:02:48
@SamsungSupport I have had a dishwasher broken since November.
I just contactedCustomer Service for the 10th time, I had to schedule the 7th and 8th service visits.
I even wrote to the CEO's office.Nobody can tell me if this will be over. You are so far from solving your customers' needs.
Ukraine 🇺🇦 @UkieBC
Reported 2023-01-27 10:25:46
@SamsungSupport really need to fix the s95b, the 1420 firmware this crap pops up every day. Even after letting in run 10 damn minutes… https://t.co/EbPZsjwoIV
RWats @rickdwaters
Reported 2023-01-27 10:21:01
@hbomax audio issue out of sync is still an ongoing issue. Any new updates? Using the @SamsungSupport tv app.
pykster @pykster
Reported 2023-01-27 10:07:21
"Happy" Friday, @UPS... Out ~$700 due to your shady UPS Store employee who must have damaged the new Samsung M8 monitor I paid to have packed and shipped back to @SamsungSupport to fix a dead pixel. I guess shame on me for not taking pix and not watching him actually pack it up
Angi Tennant @AngiHT
Reported 2023-01-27 06:27:03
@HomeDepot need some help tracking down what my options are for my @SamsungUS Bespoke Flex ordered 12/10/22. Delayed until 3/28/23. No one @SamsungSupport is able to provide ***istance. #solution is to start a new ticket and wait 3 days? #solution to is to cancel and reorder!
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