Is Telstra down right now?
(latest update October 22, 2021)
Telstra Corporation Limited is an Australian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Allan @28061914mary
Reported 2021-10-22 16:37:19
@Telstra If there is a problem on the 28th and the technician does not turn up then I will contact you. Remember I’m not the client. I’m just a friend and helper with a mobile re texts.
Merwyn Monteiro @MerwynMonteiro
Reported 2021-10-22 16:01:36
Looking at the information on blogs @Telstra is blocking #Android12 update from @Google on #pixel5. Workaround: Add another carrier SIM into phone. The tech support can't understand why @Optus or other SIM carrier, get update without problem. https://t.co/zaXoMz71WI
Robert Koganov @TH3xR34P3R
Reported 2021-10-22 14:12:34
@Telstra Yes fiber has been rolled out there a few years ago.. my main issue now is that I am getting bills for an account I requested to be closed since I am with leaptel for my personal internet.
anne @fangirlinngg_
Reported 2021-10-22 05:54:07
@myGovau Im not receiving any sms codes to my number so i cant log in my mygov account. I have already checked with Telstra and they said the problem was with the mygov website. What now?? Ive been receiving sms codes previously back in June but now its not working?????
Bob Bartholomonina @BobBarthmonina
Reported 2021-10-22 05:00:03
Hey @Telstra
How do you expect me to pay bills rounded down to half a cent??? https://t.co/wW0pMxHTVc
Matt @RoamingKat
Reported 2021-10-22 04:50:24
@Telstra Thanks Lauren. Better signal today. I know they have been working on one of the local cell towers over the past few days so maybe that may have been the issue yesterday.
Health Cybersecurity @HealthCyberInfo
Reported 2021-10-22 03:30:45
Telstra customers impacted by prolonged prepaid system outage https://t.co/S4Grc130JY
Bobslaki @Bobslaki1
Reported 2021-10-22 01:12:46
@Telstra Hey guys when will Port Macquarie outage be back online?
Shan @ShanSheppo
Reported 2021-10-22 01:11:52
I'm on the @Telstra merry-go-round. I call for slow internet & dropouts, & 'friendly' staff practice their empathy script. Hrs later they declare issue 'resolved' & close the ticket. I call again & they start 'new' complaint. 7th ticket in 6 days & internet still not working 😡
justin @justin__kenny
Reported 2021-10-21 23:16:33
@Telstra I've replied with multiple DMs regarding my issue! Can you please give me an up date because it's becoming ridiculous!
nvfusa @nvfusa
Reported 2021-10-21 22:40:24
@NBN_Australia This was a @Telstra issue. They’ve offered a credit for the time down. Thanks for checking though!
Monty Hamilton @montyhamilton
Reported 2021-10-21 22:09:02
@markc Boost is Telstra Retail Network, a huge plus over others - do your legwork on MVNO as not all gigabytes are the same 🙅♂️ ... If you go Boost, grab your sim here and save using code "BOOSTDEAL" - $200 comes down to $156 - https://t.co/tbcfctNlrr
vivian munoz @vivianm44813133
Reported 2021-10-21 21:32:27
@TelstraAU I received 4 emails with my new bill. Can you fix that up please? I don't want it to happen next month.
Kevin @kaddude
Reported 2021-10-21 21:23:13
@andrewtiger9 @Telstra Mine is fine. Also it may not be Telstra at fault - may be NBN. But if Telstra is your retailer they are ultimately responsible for solving any issue with NBN.
justin @justin__kenny
Reported 2021-10-21 20:42:49
@Telstra can you please give me an update on the issue I'm having with my phone account. Thanks
Ronnie G @redneckscuba
Reported 2021-10-21 20:09:29
@S74727509 @FlintGravelston @TelStratLLC @BGrueskin The hospitals are not and have not been filled to the brim with covid patients. They laid off a ton of healthcare workers last year and are now laying off more. It’s not a hospital issue.
Rhys Lloyd @justrhysism
Reported 2021-10-21 19:22:32
@Telstra so in My Telstra, the link to update billing is broken. So I can’t update my billing. You should probably fix that ASAP.
Josh Withers @JoshuaWithers
Reported 2021-10-21 19:10:21
Speedtest’s quarterly Australian internet report shows that Aussie Broadband outperforms everyone else, including Telstra. I’m an Aussie customer, I’m getting about 900mbps down, if you signup using my refer-a-friend code we both get a kick off our ... https://t.co/c8JjlFyqul https://t.co/Yv2SiYCM53
Amy @amy_235
Reported 2021-10-21 18:22:36
@telstra - hi. I got this message this morning re internet outage on Monday but when I check your website it says Tuesday. How can I confirm? Thanks. https://t.co/JXFHmYs5G1
Telstra @Telstra
Reported 2021-10-21 15:06:51
@corpsdekarkus Hi Michael, it's common for our voice service to prompt the use of the My Telstra app or website, as it's often a faster way to get through, especially out of hours. Which service is currently down? Is it a mobile, or a fixed service? - Laura
Michael Irvine @corpsdekarkus
Reported 2021-10-21 09:07:38
@Telstra @dony_jose Yes my service is down trued ringing says go to my Telstra but can’t start it because I have no service are you stupid sale your rubbish service to someone else that can provide a service hopeless redundant absent minded moron
Scott Ryan @bigscottryan
Reported 2021-10-21 08:03:13
@andrewtiger9 @Telstra Telstra beyond SHocking! Cannot recommend Aussie Broadband enough. Minimal outages. Great service! They even followed me up a week later to check all ok after an issue it turned out I caused!! https://t.co/P8sVhH8861
Allan @28061914mary
Reported 2021-10-21 07:38:33
@Telstra I just want Telstra to answer their phones when I ring them with a problem. I don’t mind waiting five minutes or even 15 minutes but not one day or for ever. All the big phone companies have hopeless phone inquiry and information lines, but I think Telstra is the worst!
Telstra @Telstra
Reported 2021-10-21 06:54:06
@roseycatherine No problem Catherine! Our Billing team can get that done for you via chat. You can connect to them using the MyTelstra app. Open the app, tap Get Help, then tap on the chat icon on the bottom right-hand side. - Glenn
Jackie French @jackie_french_
Reported 2021-10-21 06:49:02
@Telstra Have done. But after two years of Telstra admitting there is a problem, and then not being able to spend enough time or money to fix it, the chance of any DM changing Telstra normal business practice is remote
greg @elizabeth_BBC
Reported 2021-10-21 06:38:18
@andrewtiger9 @Telstra Telstra are the worst. Their NBN is too congested with businesses slowing down speeds. I left them for Aussie Broadband. LEAVE - BEST DECISION EVER
Jackie French @jackie_french_
Reported 2021-10-21 06:37:05
@Telstra Dear Telstra, Could you please spend less on cliche slogans and fix my dodgy telephone line? Or even give us mobile reception?
greg @elizabeth_BBC
Reported 2021-10-21 06:25:49
@fieldofclover13 @Telstra “It’s re***uring to know even Telstra staff are having the same issue” - ALARM BELLS I’d be leaving Telstra
🌟 AstroViv 🍫🔭 @ChocChilliMango
Reported 2021-10-21 06:14:42
@Telstra I've called to sort it out with the small business team and was ***ured it would be but it's not and it's a bigger problem now
cloverfield | wherefore art thou fire emblem @fieldofclover13
Reported 2021-10-21 05:56:47
@Telstra thanks for replying, and the info provided - I'll see about reporting it on my laptop when I get home
great customer service, guys, and I mean that 😊 it's re***uring to know even Telstra staff are having the same issue!
next time I'll just hang up, and note the no down
ᛞᚨᚾᛁᛖᛚ @Daniel_Cannon15
Reported 2021-10-21 05:47:27
Hey @Telstra Why does the internet keep going down? Is it an NBN problem or a Telstra problem?
vgl zaith @zaith1x
Reported 2021-10-21 05:14:16
hey @Telstra my wifi is down in Melbourne could i please have some ***istance
rod @RodChapple
Reported 2021-10-21 04:28:59
@goonercris @tigertufftanya @andrewtiger9 @Telstra @PrimeVideo We’ve had iinet since it’s inception when we lived in Perth.
Never had any major issues.
Our internet speed is great but @amazonprime is an issue sometimes.
Ivan Soldo’s Mustachio🗯 @sk44476342
Reported 2021-10-21 02:01:05
@andrewtiger9 @Telstra TPG all the way. If there is a problem they are available 24/7 without a ridiculous wait time.
Problems actually get fixed too.
Andrew @andrewtiger9
Reported 2021-10-21 01:45:15
@tigertufftanya @Telstra Apparently there’s an outage today from 3pm to 6pm, nice of Telstra to inform me prior.
In saying that internet has come back up now and working ok, i better make the most of it!
rod @RodChapple
Reported 2021-10-21 01:35:52
@tigertufftanya @andrewtiger9 @Telstra We are iinet, we are to the kerb.
No major issues but I would say I find @PrimeVideo is a ****ing pain in the ***, sometimes doesn’t work.
Sometimes doesn’t down load the pictures in regards what’s available.
anyone have similar issues with other streaming services.
David @dwilliamson931
Reported 2021-10-21 01:18:40
@littlehop6 @PRGuy17 I dropped the Age last year when I changed my credit card and never gave them the new card number. Problem solved. And Telstra cancelled my email address so I just changed to Optus. Problem solved. Worthless rag
actinium227 @actinium227
Reported 2021-10-21 01:13:08
@Telstra Yep my prepaid service is restored. Thank you. If back-end down time (planned or otherwise) appears on your service status page it would be useful!
Mike Funnell @FunnellMike
Reported 2021-10-21 00:33:18
Well, that was entertaining.
Called by standard-issue scammer. Said “if you’re from @telstra then you’ll know my account number”. The scammer made up an invalid account number then insisted it was correct.
I hung up.
I was called back with a series of threats of physical harm.
Brian May @penguin_brian
Reported 2021-10-20 23:48:37
@elizabeth_BBC @Telstra As tempting as that is... Telstra is network overloaded in my area and no plans to fix - final verdict after Telstra investigation. I have heard that Telstra is the "better" network in my area. So staying for now.
Bea Lucy Faye @BeaQualm
Reported 2021-10-20 23:47:39
@Telstra I need help with some logic. I went down to a store because my LEGAL ID can't be used online. I was turned away because I'm not double vaxxed yet and told to use the chat feature to get it sorted. 1/3
George Karakatsanis @georgekara89
Reported 2021-10-20 23:46:54
@Telstra i live in prestons and just like 5 min ago my internet ane phone line is down. On the website it says no interuptions
Robyn Vaux @RV_27
Reported 2021-10-20 23:26:54
Had one call my mum today, claiming they're from #Telstra be careful out there people #Scam
#ScamWatch
iTnews @iTnews_au
Reported 2021-10-20 22:09:23
Telstra customers impacted by prolonged prepaid system outage: Makes service 'tweaks' to keep customers connected. https://t.co/Wp38VN8pMF
Poseidon @PoseidonTPA
Reported 2021-10-20 22:07:42
Telstra customers impacted by prolonged prepaid system outage https://t.co/MdxZPt760X #PoseidonTPA #Technology #ITNews https://t.co/G6YbpyZEga
greg @elizabeth_BBC
Reported 2021-10-20 22:03:44
@Yalleswar @Telstra I waited 46 minutes and gave up - you won’t get through. Prepaid is down and they have stolen my credit.
Angry Budgie @Angrybudgie
Reported 2021-10-20 21:38:08
@Telstra Checked this morning & I have paid twice, but going camping for a couple of weeks & if the weather's ordinary we'll be good. Three payments might have been a problem though.
Dony Jose @dony_jose
Reported 2021-10-20 21:07:32
@Telstra thanks .International calls are working now. I hope the issues related to my prepaid sim are fully resolved. I appreciate your team for the effort that they have taken to resolve the issue.
Dony Jose @dony_jose
Reported 2021-10-20 20:11:17
@Telstra @Telstra kindly inform all of your customer service agents that there is an outage in service. Still they are not aware that there are issues related to recharge and making international calls.
leonyuchen @leonyuchen
Reported 2021-10-20 19:56:41
@TelStratLLC I will note that M. Pettis doesn't think trade wars actually work; he suggests that the problem comes from imbalanced foreign capital inflows, which almost "forces" a trade deficit via BOP mechanisms. So his suggestion is to tax or somehow impede foreign capital flows
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