Is TUI Travel currently down? Live Status and Outage Reports

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⋆ Benson ☽ @SaturnzDreams

Reported 2022-06-24 17:00:00

@TUIUK @TUIGroup please fix this

David Cameron-Young @dcamerony

Reported 2022-06-24 16:51:36

@CHAPSBARBERS1 @Flight_Refunds @TUIUK It's saying the same for everyone, but it's a known IT issue. Put the form in, and just let them work on it. Each claim is being checked manually and taking longer. Ours took 28 days to get an answer.

Thomas Smart @TmsmartSmart

Reported 2022-06-24 16:05:42

@TUIGroup @TUIUK @TUIUKPR @tui was the CEO of TUI not on apologising for thei actions the other day ?? I called today to fix out a problem and the person I spoke to from Egypt unhelpful to say the least ! Refused to let me speak to a manager refused to tell me the ceo details

Rushdog #SYBN @ChrisRushielad

Reported 2022-06-24 15:35:34

@TUIUK As long as someone just reads into the DM...is getting beyond a joke and even turned down a hol next year coz it's with Tui, not booking till this farce is sorted. Have a great Friday though...don't think I'll hear a thing sadly

luiS 🍂 @luitski

Reported 2022-06-24 14:39:05

@tuIipas2 o glow down

Chloe @Chloewood9

Reported 2022-06-24 14:00:09

@TUIUK Thank you Carol but there is no need to DM now the issue has been resolved today.

Emmicron #NeverLabour #BackBoris #BBCBias @EmmGee1966

Reported 2022-06-24 11:19:56

@TUIUK how are p***engers to check in for travel tomorrow when your website is continually down?

David Cameron-Young @dcamerony

Reported 2022-06-24 11:00:59

@michael281286 @Flight_Refunds @TUIUK Many people have had this, due to an IT issue. Claims are being checked manually and taking longer to process. Don't keep submitting forms, though, as each time you do, it pushes your claim back down the queue. Ours took 28 days to get an answer. Got paid 7 days later

EmEeElsie 💙 @EmEeElsie1

Reported 2022-06-24 10:32:54

Hi @TUIUK i know you're always busy but I really would like this adressed please. I'm very much not happy at my issue being closed down unresolved. Thank you.

Claire Anderson @carfinghirl

Reported 2022-06-24 08:36:20

@TUIUK absolute disgrace that I have been on hold for over 90 minutes without even getting an answer. I get you guys are busy but if the option to manage the issue isn’t available on your website or app you need to have the resource to deal with the enquiry on the phone 😡

👑 @lordcampbellp

Reported 2022-06-24 08:27:34

@Bex57836285 @TUIUK I phoned my local store and they advised there’s an issue with the form and they’re all being manually reviewed. 28 days ….

Dan Chada @danchada

Reported 2022-06-24 07:43:07

@TUIUK This is the WORST customer service I have ever received. £600 minimum down and the only response is 'we are busy' It's been almost 3 months since the holiday! Sort it out

sue bishop @sueb2514

Reported 2022-06-24 06:36:13

@Lee_Jacques @TUIUK I have the same problem. 24 days now

sue bishop @sueb2514

Reported 2022-06-24 06:35:43

@Lee_Jacques @TUIUK I have the same problem. Still waiting, 24 days now

Mary @citytravelmary

Reported 2022-06-24 06:03:22

@TUIUK all checked in I’ve asked for boarding p*** to be e mailed, also asked to down load but nothing appearing. How long does it take to complete through please

claire mayhew @clairemayhew3

Reported 2022-06-24 05:43:12

@g_pursallward @bhx_official We found this a few weeks ago..no problem with security but @tui then delayed flight by 3 hours so we spent 330am to 9am stuck in departures....with children's its no fun!

melanski @melsmith2401

Reported 2022-06-24 05:12:02

@gempilki @UrwinChris @WendyWendybu53 @TUIUK They said we could take the flight or change holiday, we’ve been trying to contact them to see what else is available but after speaking to two people with not a clue and then being transferred to someone else they put the phone down on us!

TTG @TTGMedia

Reported 2022-06-24 04:20:39

Fritz Joussen will step down as chief executive of Tui Group (@TUIGroup) at the end of September https://t.co/bJif4EDtDx

TTG @TTGMedia

Reported 2022-06-24 04:17:12

BREAKING: Fritz Joussen will step down as chief executive of Tui Group (@TUIGroup) at the end of September, the company has announced https://t.co/D34DMrsT8l

Will @User1978656

Reported 2022-06-24 04:16:40

@MENnewsdesk @TUIUK no wonder the queues at Manchester are so bad, TUI website down so no checking in online which means every p***enger on every flight will need to go to the desk! Absolute shambles https://t.co/kwfGt9Oddk

Jade Desai @JadeDesaiP

Reported 2022-06-24 03:49:16

@TUIUK @SammieAllie88 I am having the exact same issue for a flight over a week ago. Both me and my husband are getting the same automatic response and nothing to say a manual claim has been made

Hadley @phadley22

Reported 2022-06-24 03:18:03

@TUIUK You have made an error and instead of rectifying the issue you are telling me to wait another 28 days!! This is disgusting!! I ONLY NEED A LETTER FROM YOU GUYS!!! #ABTA @ABTAtravel @axainsurance #worstairline

Jessica @Jessica41793597

Reported 2022-06-24 02:37:21

@TUIUK @Gatwick_Airport What an absolute joke this is! I have been trying to get in contact with someone now for over 3 days to try and track my lost suitcase! But of course no one picks up the phone and when they do they state “it’s not there problem” never felt so Stressed!

ace @ace29k

Reported 2022-06-24 00:06:50

@tuipys down what rank are u

Maximilien "Mjolnir tosser" Guerrero @Praetorian27

Reported 2022-06-23 23:37:10

The Democratic Party of FDR, LBJ, even Jimmy Carter, is for the history books. Biden/Clinton/Obama/Pelosi are enablers of corporatism, militarism & immiseration. Now it is over & they have no left to lie to. Nabobs, I hate them. #BidenDisaster #NewDeal #GND #tuitiondebt #********

COLD MEGA @jurtice

Reported 2022-06-23 19:53:26

@axetogrindcast @tuitillidie Thank you team! With Pat holding it down across the pond rn 💯

Dave Ford @Fordi84

Reported 2022-06-23 17:41:15

@TUIUK just checked in online for my flight Saturday morning and the email confirmation has no boarding p***es!Found QR code in app, but says flight does not support mobile boarding p***es- will I have an issue doing day before bag drop tomorrow as it says need boarding p***?

Rose Murphy @RoseMur81475366

Reported 2022-06-23 16:41:14

@TUIUK Thank you please sort this problem carol make me a happy pensioner lol https://t.co/bcCsvt9qAi

David Cameron-Young @dcamerony

Reported 2022-06-23 14:33:46

@SherylIbrahim @Flight_Refunds @TUIUK OK, if this helps, they are having IT issues with manifests and flight numbers, however, all claims are being checked manually. Ours took 28 days to get an answer. Every time you fill in a form, it pushes your claim back down the queue. One form and a little patience needed

stu 🏴󠁧󠁢󠁥󠁮󠁧󠁿 @cossy53

Reported 2022-06-23 13:42:57

@TUIUK @Tuisupport3 A m***ive thanks to Ross and Victoria on the TUI Support desk BHX, bit of confusion with flights missed due to my granddaughter finishing her GCSE's this am. Changed flight no problem, so grateful. Thanks. Stu

adam bayliss @adam_bayliss85

Reported 2022-06-23 13:27:25

@katielp182 @TUIUK Funnily enough I have the same issue and complained around the same time

🇺🇦Ryan🏳️‍🌈 @ryanplb11

Reported 2022-06-23 13:18:24

Trip down to Skiathos #fs2020 #avgeek #flightsim #tui #dreamliner https://t.co/i8REkRrem6

Natalie Hopkins #FE @NatHopkinsFE

Reported 2022-06-23 13:15:56

@TUIUK I have an issue with my flight times. My booking confirmation shows completely different flight times than those on the app. Which ones are correct?

Declan @Declan69469130

Reported 2022-06-23 12:32:00

@TUIUK I received my claim form, however it says that my account number and sort code are in correct or don't match. Something like that. Have you had this issue before?

SteveJBee @stevejbee

Reported 2022-06-23 12:14:30

@TUIUK Hi - I'm trying to book my seat number and increase my baggage allowance for a TUI flight but every time I try to do this and press the Pay Now button, I get the mesage: There was an error redirecting to the payment page. Is this problem going to be fixed soon?

Barry in the North @BarryNorth9

Reported 2022-06-23 11:19:42

@TUIUK have cancelled their MAN to LPA flight about 1 hour after due to go. No sign of their staff but @swissportNews staff doing what they can to issue £10 vouchers and advise us to wait foe news.

Lynn Bainbridge @lynnbom

Reported 2022-06-23 11:17:13

@TUIUK my cruise is booked in my married name as it matches my p***port. However my covid p***port & all other ID is in my maiden name (I am now divorced). Will this be a problem or shall I bring my Decree Absolute in case? Should my travel insurance match my p***port?

ceo alex @alexfnbr1

Reported 2022-06-23 06:47:19

@tuiiaim Mate I’m not home yet I need to set up pc then I need to get on my arena grind if ur down

HWD40Cross @HelenCr75389629

Reported 2022-06-23 04:32:50

@TUIUKI really don't have a problem if an order can't be fulfilled, but after speaking to 2 people one being the manager, ordering a prepaid card, turn up and it can't be done, not even a phone call to save us a trip.

HWD40Cross @HelenCr75389629

Reported 2022-06-23 04:27:43

@TUIUK I really don't have a problem if an order can't be fulfilled, but after speaking to 2 people one being the manager, ordering a prepaid card, turn up and it can't be done, not even a phone call to save us a trip.

I @essalix

Reported 2022-06-23 03:36:46

@TUIUK @TUIGroup I’ve just tried to rebook and the price has gone up overnight even though I couldn’t book due to your website being down? I think that’s wrong. Can you honour the price from last night?

AlphaPeterGamma @alphapetergamma

Reported 2022-06-23 03:20:22

@Alsuvius @TUIUK I have an issue getting beyond step 3 compliance for boarding.

Dan @mr_kelsey_

Reported 2022-06-23 02:42:13

Lovely surprise to wake up to @TUIUK . Had this actually been sent yesterday as the email implies we could have brought iPads down with us. #CustomerService 🗑️ https://t.co/tp9qG1Y5Ql

One of Love @mammaw01

Reported 2022-06-22 18:56:24

How likely are stimulus checks to be used in the next recession? Economists weigh in .. they need to @convince everyone who’s @checks will never @bounce due to @micromanaging pennies in your @account 👀 #broken promises in @tuition for @students #10mi🏈fld https://t.co/oGKNjz1goF

Cpr1234  🇺🇦#StandWithUkraine @RealCpr1234

Reported 2022-06-22 17:19:24

@NCLairpics @NCLairport @TUIUK It's a lovely pic! Have you got a shot of an Emirates 777 from this location? I'd be down to see that!

Truth Hurts @losjordanian

Reported 2022-06-22 16:33:06

@emma1974davies @TUIUK oh wow... good to know. We booked there for a summer trip to Fethiye. I see this is an issue with many other travelers. Not very comforting

Caitlin @10caitss

Reported 2022-06-22 15:06:00

@TUIUK Can someone help? It doesn’t have a drop down for Nigerians? https://t.co/c1qXNznQyi

TLaney @fastingketogirl

Reported 2022-06-22 14:49:43

@TuitNutrition Would you say the same goes for "skinny fat"? I think of skinny fat as more of a visceral fat issue as Siobhan mentioned.

Alice @alidennis

Reported 2022-06-22 12:53:33

@TUIUK can I speak to someone about a problem with the secure transfer link from the compensation form please? No answer to email or calls

David Cameron-Young @dcamerony

Reported 2022-06-22 12:49:17

@booji01 @Flight_Refunds @TUIUK We had the same problem with our diverted flight. If you have filled in the form, they will figure it out, as all claims are being checked manually due to IT issues. They sorted ours out, and we got an answer in 28 days.

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