Is Virgin Mobile down right now?
(latest update October 22, 2021)
Virgin Mobile is a wireless communications brand used by seven independent brand-licensees worldwide. Virgin Mobile branded wireless communications services are available in Colombia, the United Kingdom, Ireland, Canada, Chile, Russia, France, Saudi Arabia, United Arab Emirates, Poland, South Africa, and México. Is it up or down? Is it down for me? Check the status or Report your issues below!
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BT @bt_uk
Reported 2021-10-22 16:25:16
@NeilWillby Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Nick
BT @bt_uk
Reported 2021-10-22 16:22:18
@colinswaters Hi. Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Scott
Jahandad Shahid @Jahandad
Reported 2021-10-22 13:22:41
@BrownLouise171 @VirginMobileUAE Same issue, the app doesn’t scan the new ID issued by government. Hope @VirginMobileUAE fix this.
BT @bt_uk
Reported 2021-10-22 12:09:00
@KitchenDiscoMum Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Emmett
Jay Walker @jpwalker89
Reported 2021-10-21 18:02:11
@virginmedia Came on for 20 mins and back down again, i have engineer coming out tomorrow, i hope he gets it fixed, and i will be expecting a call on my virgin mobile account for some compensation. Not happy is an understatement!
BT @bt_uk
Reported 2021-10-21 15:40:59
@Alison_louise31 Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2021-10-21 15:37:34
@DrewZinski Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2021-10-21 14:50:15
@tamsin_denholm Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
Virgin Media @virginmedia
Reported 2021-10-21 14:34:42
@alextheminch The estimated fix time is 6pm on the 24th October. Just to clarify: you previously asked why your wife's phone has full service and not yours. So I was explaining that Virgin Mobile customers will either be on the EE network or the Vodafone network, as... https://t.co/ZEdkyzGErk
Alex Minshall @alextheminch
Reported 2021-10-21 12:36:54
@virginmedia Hi Virgin - it’s the virgin mobile service in the BH148EE area of Poole. It’s been down for 2 days. Your online service checker suggest big problems in the area. It’s the longest outage I’ve ever suffered.
Vourneen @littlemac0601
Reported 2021-10-21 07:31:01
After a further 30 mins of online chat with @VirginMobileUAE they refuse to have anyone call me and there's no phone number to call them. They also lost all the previous chats so the issue hasn't even been dealt with.
Louise Brown @BrownLouise171
Reported 2021-10-20 08:41:40
@VirginMobileUAE still no response 24 hours later? What are we meant to do if we have an issue? You don’t respond and no number to call?
RTundra @RelentingTundra
Reported 2021-10-20 04:46:40
@OmbudServices It’s an issue with Virgin Mobile, (owned by Virgin Media). Are they signed up? It is a long standing issue with non-delivery by Virgin Mobile of SMS messages used by many online services as one-time p***words for authentication, impacting many customers. @virginmedia
Pete Armstrong @PeteJArmstrong
Reported 2021-10-20 04:15:57
@timplace @Moneybox @paullewismoney It was working for all mine then in Sep they stopped. Many financial sites are aware that it is a Virgin Mobile problem as they asked for my network straight away. Many logged on their Forum - all frustrated but no solution.
timplace @timplace
Reported 2021-10-20 04:11:31
@PeteJArmstrong @Moneybox @paullewismoney Having this exact issue with Virgin Mobile, I've not been able to get OTP text message for weeks.
Emma Payne @EmmaTwitFace
Reported 2021-10-20 03:25:33
@virginmedia wifi down again since early hours. Phone line says someone is working on it. I need to work, 3rd day out of 5 I've been impacted. Can I get unlimited data on my virgin mobile temporarily so I can do some work?
Vourneen @littlemac0601
Reported 2021-10-20 02:17:54
Four days after raising an issue with @VirginMobileUAE I've received no resolution. While it may seem like a great deal, I guess you get what you pay for, and their phone package doesn't include customer service. Will be switching back to DU once my contract is done with them...
BT @bt_uk
Reported 2021-10-19 15:33:15
@Eddyforty Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2021-10-19 14:43:21
@Seafoam267 Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
🐝 @wozkyle
Reported 2021-10-19 14:09:23
@virginmedia what is the latest update on virgin mobile being down on S20 , only works on WiFi at home
Tevo @EvanTeviotdale
Reported 2021-10-19 10:33:56
@virginmedia who can help me with a virgin mobile billing issue. I’ve called the billing team multiple times but I’m no further forward?
BT @bt_uk
Reported 2021-10-18 15:04:52
@plazmafnbr Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
Kenton @Kenton475
Reported 2021-10-18 08:21:58
@virginmedia I have an ntlworld email account that stopped sending and receiving this morning. I’m on an IPhone 8 using the standard IOS mail client, and on Virgin mobile as my network provider. Do you have a general issue?
Virginmobile.ae @VirginMobileUAE
Reported 2021-10-18 04:29:06
@Sam054786 Hi Sameer ,Good afternoon! Thanks for connecting to Virgin Mobile Team!So sad to hear that you are experiencing an issue with the plan, this is not the service we usually provide. Kindly share your number on a private message so we get to the bottom of this.- Sarah
BT @bt_uk
Reported 2021-10-18 02:54:03
@CJ_Cowley Hi Craig, Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Kelly W
BT @bt_uk
Reported 2021-10-17 17:23:32
@callum96_ Hi, Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^James M
BT @bt_uk
Reported 2021-10-17 16:25:45
@tanzeela_h Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
Ikram El-moudden @IkramMoudden
Reported 2021-10-17 11:31:34
@virginmedia ****o my virgin mobile network has been down in the last 5 days. Unable to make or recieve calls in area 21 at sw8 2uj. My tmobile network is also down so must be a broken mast somewhere. My network is available when i leave the area
BT @bt_uk
Reported 2021-10-17 04:15:33
@HollyLeigh2806 Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Emmett
Sid @sidc1996
Reported 2021-10-16 19:48:06
@virginmedia Tried to call virgin mobile customer support about an issue I was having and the ‘manager’ put the phone down on me. Then they refused to take a complaint and when they eventually took it, they tried to give me the wrong complaint ID to confuse me. Absolute shambles.
BT @bt_uk
Reported 2021-10-16 18:56:35
@ContraHitch99 Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Nick
Tom George @P_T_George
Reported 2021-10-16 10:19:39
@virginmedia I'm using a Samsung Galaxy S10. I read a Virgin Mobile forum and there were lots of people complaining about the issue, with no resolution from Virgin.
David @anf_96
Reported 2021-10-16 08:19:08
@Tariq_Irfan_ @VirginMobileUAE Recently the support service are very annoying,the same issue happened to me and I was recommended to a hacker called Dellycrack22 on Instagram who helped me out
Rajeev V Dave @rvd1905
Reported 2021-10-16 07:47:36
@VirginMobileUAE @Fairways2706 Nearly 40hrs since your reply above. And now TEN days since I first raised the issue of my account being hacked. 🤡
Francesco Buccino @FBuccino
Reported 2021-10-16 06:55:03
Hey @VirginMobileUAE, the last time I had an issue it took you 2 full days just to reply to my message.
Let’s see how long it will take now (I’m without internet because of a bug in your app).
Why don’t you have a phone number for your customers?
BT @bt_uk
Reported 2021-10-15 20:00:42
@LDNSOL Yes of course, please text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Kelly W
Bryce Roddis @BryceRoddis
Reported 2021-10-15 10:08:58
@virginmedia DONT Get Virgin mobile!! No signal, No service, poor customer service!!!! Just been on the phone to them to report this problem, not helpful at all. Poor customer service. Stay away from these clowns 😠😠😠😠😠😠😠😠😠😠
Tatiana Koffman 💭 @tatianakoffman
Reported 2021-10-15 04:06:51
@VirginMobileUAE Issue resolved. Signing up for delivery online is impossible using a foreign number or land line. Your delivery service literally requires you to already have a UAE cell phone. What is the point?
BT @bt_uk
Reported 2021-10-14 11:18:19
@RichLee2202 Hi Rich, we can check this, please text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Rita
Cathy Rollinson @hpscmr
Reported 2021-10-14 06:32:07
@virginmobileuk Outage in South London/Surrey today. Any news?
BT @bt_uk
Reported 2021-10-13 20:47:29
@jjay1310 - Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Nick
BT @bt_uk
Reported 2021-10-13 20:46:18
@chcnny Good morning, We are not aware of any updates. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Nick
BT @bt_uk
Reported 2021-10-13 20:24:57
@jayjay20091 Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Nick
BT @bt_uk
Reported 2021-10-13 20:18:48
@PR__Official Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
Andrew Gower @goweramg
Reported 2021-10-13 19:41:51
@FPLObserver Been with virgin mobile for years, never had an issue.
FPL Negan @fplnegan
Reported 2021-10-13 19:35:26
@FPLObserver Wife's on Virgin Mobile, and never had a problem. Are you looking to upgrade the handset, or just wanting a SIM only deal?
BT @bt_uk
Reported 2021-10-13 17:13:42
@foxyhorrorgames Hi. Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Scott
BT @bt_uk
Reported 2021-10-13 13:17:44
@Me__Fade Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
Damian_wba @damian_wba
Reported 2021-10-13 11:41:58
@virginmedia is there a issue with virgin mobile as my phone is having issues loading anything up. I'm connected to my VM router too and still it takes ages to load up websites, social media accounts.
Edward Chamberlayne @edchamberlayne1
Reported 2021-10-13 10:19:36
@ii_couk Really annoying problem for II customers with Vodafone or Virgin Mobile accounts as they can’t receive text messages from II which means they are effectively locked out of their online accounts. Come on II and fix the issue quick.
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