Is Virgin Mobile currently down? Live Status and Outage Reports

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lillian mc donald @mc_lillian

Reported 2022-10-06 08:32:54

@VirginMediaIE just porting my number over to virgin mobile, when asked for my current network what to I put down for clear mobile? TIA

Prasath Swamiappan @prasathswami

Reported 2022-10-06 05:08:55

@VirginMobileUAE Ohhhh...again your network is down...how many times in this last 2 months

#BringBackBenches Shaheeda Abdul Kader @saq3

Reported 2022-10-06 04:23:18

@VirginMobileUAE I have recommended you to many family & friends but now I am extremely annoyed with your customer service. You have suddenly shut down my SIM without any explanation or recourse. I need immediate solution and compensation.

Samer Al-Atrush @SameralAtrush

Reported 2022-10-06 04:00:54

@VirginMobileUAE No it’s not—it’s yet another technical issue with your service, as bank confirms.

Samer Al-Atrush @SameralAtrush

Reported 2022-10-06 03:36:28

@VirginMobileUAE The bank on checking multiple times says it has not received any payment request from you and confirms there must be a technical issue with your server and that it has zero evidence even of any transaction attempted.

Samer Al-Atrush @SameralAtrush

Reported 2022-10-06 02:33:52

@VirginMobileUAE In fact the bank said there was no transaction to even authorize as it never got past your server glitch. It never received any transaction request from Virginmobile. The issue is entirely at your end.

Samer Al-Atrush @SameralAtrush

Reported 2022-10-06 00:56:47

@VirginMobileUAE I did dm you and you insisted via dm that it’s a bank issue. My bank has investigated and says you have a server error. It still doesn’t work.

globe wandrer @globewandrer86

Reported 2022-10-06 00:17:15

@VirginMobileUAE Don’t fall into virgin trap, they dont have office or customer support, my number is not working since 22 days, they r not fixing the problem, this is my business number, i am suffering financially, no work, no calls no bank otps, everything has stopped, my life turned upside dow

globe wandrer @globewandrer86

Reported 2022-10-06 00:16:52

@VirginMobileUAE Don’t fall into virgin trap, they dont have office or customer support, my number is not working since 22 days, they r not fixing the problem, this is my business number, i am suffering financially, no work, no calls no bank otps, everything has stopped, my life turned upside dow

Samer Al-Atrush @SameralAtrush

Reported 2022-10-05 04:48:31

@VirginMobileUAE Again, my bank says there is no issue with card. I have used it for multiple transactions today. With no problems. The bank says the issue is with you.

Samer Al-Atrush @SameralAtrush

Reported 2022-10-05 04:46:20

@VirginMobileUAE My bank says there are no issues with my card and I have made several transactions elsewhere today, Including one just now. The problem, as the bank says, is with you.

Sunil Dhall @dhalsun

Reported 2022-10-05 03:48:10

thank you @tdrauae for your prompt follow-up and response and getting the issue resolved @VirginMobileUAE you should have resolved the issue earlier and not left a customer unhappy, anyways thanks for finally resolving the issue

Samer Al-Atrush @SameralAtrush

Reported 2022-10-05 02:28:45

@VirginMobileUAE @dhalsun How do you keep coming up with monthly glitches and failures in service? This time, I’m unable to purchase more minutes because your app thinks my bank has blocked the card when it in fact has not blocked the card, and the issue is with you. https://t.co/QoUwmBnTOE

Germine Schram @gschram

Reported 2022-10-04 12:15:13

@VirginMobileUAE Till now 3 days and the problem is not solved, you say will help you and since morning between the application and twitter and in both same reply we are working on the issue. This is a useless service. Give us a manager to speak to

lucygg (she/her)💙 @lucygg11

Reported 2022-10-04 09:09:55

@virginmobileuk 50 minutes of my life I won’t get back. Cut off twice. Spoke to 5 different people. Problem remains unresolved. #whatcustomerservice #help #notgoodenough

Sumir Puri @PuriSumir

Reported 2022-10-04 08:57:07

@VirginMobileUAE almost 2nd over but no resolution to my issue just a std msg that tech team working on it..family plan 500 renewed without the 500 free min..hlp-75442..I need minutes to make calls!!!u want me to pay to buy minutes??!!!!!!really pathetic!!

Germine Schram @gschram

Reported 2022-10-04 01:58:06

@VirginMobileUAE This is the worst service ever, before you cancel the phone calls train your champions how to speak to customers and how to solve problems, 3 days now my phone is diactivated even tho i updated my id, your champions doesnt solve the problem and ask me to wait.

Virgin Media @virginmedia

Reported 2022-10-03 10:42:54

@fantasyIand Hi Emma, I'm really sorry to hear there are some problems with your Daughter's data. Is this issue everywhere, or only in specific locations? Is this also a Virgin Mobile SIM, or Volt/O2 SIM? ^RH

Karen Alexander @chemistrykaren

Reported 2022-10-03 08:09:11

@virginmedia I don’t have a Virgin mobile account. Now I’m ask g (via our street WhatsApp group), more and more neighbours are reporting outages. This a major issue that needs address from VirginMedia’s end, not via one customer’s phone call.

Lina C @LinaC67748972

Reported 2022-10-02 09:14:12

@VirginMobileUAE 7 days and phone is not working and your IT can not fix it. Either you replace me with a functioning simcard or fix the issue. It is unacceptable that it is taking 7 days and I do not have a single feedback

Lina C @LinaC67748972

Reported 2022-10-02 09:12:14

@VirginMobileUAE well i urgently require a functioning phone either you fix it or replace the simcard i need a solution 7 days and no feedback, is this normal?

Lina C @LinaC67748972

Reported 2022-10-02 08:58:10

@VirginMobileUAE What has the tech team been doing for the past week unable to fix the phone how is it possible that for one week the phone does not receive any calls and IT can not fix this? Seriously a shame

Lina C @LinaC67748972

Reported 2022-10-02 08:57:22

@VirginMobileUAE 7 days of trying to fix it? and no update? Why dont you send me a new simcard, I paid upfront for the year, how will you compensate me for this one week of phone not working ?

Virgin Media @virginmedia

Reported 2022-10-02 05:13:37

@redheadl***1402 Hi MrsGrace, I'm sorry to hear you're having issues with your service due to a local fault. In regards to the 4G issue, is this on a Virgin Mobile SIM, or O2 SIM? ^RH

Semaan Al Kassouf @skassouf

Reported 2022-10-02 00:04:31

@VirginMobileUAE I'm just getting robotics answers over the chat, I need clear time line when my problem will be resolved, it is now 4 days that the number is not reachable

Semaan Al Kassouf @skassouf

Reported 2022-09-30 22:00:56

@VirginMobileUAE I decided to port out one of my numbers to @etisalatUAE as you were not able to provide me with a basic service of cloned Sim for my tablet. And when porting is done you cancel my whole account including my other number without even notifying of such issue.

Semaan Al Kassouf @skassouf

Reported 2022-09-30 21:53:11

@VirginMobileUAE i'm not sure why a critical service provider (telephony) do not have a call center, And people need to wait for hours for somebody to respond on a chat message for a critical. Issue, now it is three days not resolved. @tdrauae for your support please

globe wandrer @globewandrer86

Reported 2022-09-30 09:08:20

@VirginMobileUAE @VirginMobileUAE one of the worst telecome in uae, migrated my number from Etisalat to virgin and now i am unable to receive calls from Etisalat network, and it was my business number, my whole business fall down and i have become bankrupt, its been 16 days they still didn’t fix

Casey can't wait for the power to come back on @CannibalHoliday

Reported 2022-09-29 12:43:19

So the other day I get a text message from Virgin Mobile saying people in the maritimes would get their data limit upped to 50 gigabytes. I rarely hit my 2 gigabyte limit so that was like wow! well, i hit 1900 meg and got a text message saying my data shuts down at 2 gig still.

Tom Ferguson @tom10248

Reported 2022-09-29 10:51:58

@virginmedia Perhaps a general explanation could be understood by the public such as equipment failure, infrastructure damage etc. Why is our virgin mobile so slow? I’m paying for 5g and getting this speed instead. Is it the same problem? https://t.co/qMAppeRv0E

Noahs nan @Noahs_nan

Reported 2022-09-29 06:49:11

In the last week I've blocked 9 unknown numbers that have called me on my mobile, my daughter and husband have had the same problem, we are all with Virgin mobile and I'm sure someone in their company is selling numbers to 3rd parties

James Da Costa @NorthNineJD

Reported 2022-09-28 11:03:15

@virginmedia Hi. My Virgin mobile network has been really slow this week. Are there any issues as this is becoming a problem for me now. Thanks

Mandie @girl_foo

Reported 2022-09-27 14:21:29

@virginmedia I'm not a virgin mobile customer, I'm someone contacting people and struggle to leave voicemails as every virgin customer I call with voicemail has the same issue, people could miss out on jobs or housing because of the way the voicemail works on your network.

Ahmad Ardity @AhmadArdity

Reported 2022-09-27 09:00:44

@VirginMobileUAE I've been chatting on the app for several months about a technical issue with the signal, but with NO resolution, every time I hear "wel contact you when we hear from the technical team" and nothing ever happened. When annual pland ends I end with Virgin.

EffZed. @lilacfk

Reported 2022-09-26 11:43:40

@VirginMobileUAE problem with my sons sim and he cannot use it - can you fix this? We have been waiting 2 days already

𝓣𝓾𝓶𝓲 𝓢𝓬𝓸𝓽 @LooneyScot

Reported 2022-09-25 08:11:31

@tshmo_ Bruh, 😩😭😭😭 I even forgot they exist.. Virgin mobile wasn't going down alone🤷🏻‍♂️

Angus Gibbins 📷 @angus_gibbins

Reported 2022-09-24 21:16:36

@ariadne_quinn @MoarToast @Optus I'm surprised I don't have one yet TBH. I was with them for a year for home internet in 2017 and then was migrated across when Virgin Mobile was closed down (Optus was their parent company).

sertegh @sertegh7

Reported 2022-09-24 20:35:05

@Rogers @Bell @Fidomobile @TELUS @virginmobileusa @ATT US and Canada both have large Iranian communities. Internet is down in Iran. Learn from Sweden and provide free calls to Iran. Stand on the right side of history..#OpIran #مهسا_امینی https://t.co/d4p4G6nwX8

Kevin McIsaac @KevinMcIsaac1

Reported 2022-09-24 10:45:30

@virginmobileusa what’s going on in Halifax after the storm. I can’t get out, when my daughter who’s on east link doesn’t have a problem, and she’s sitting beside me. I can’t even contact you.

Kevin McIsaac @KevinMcIsaac1

Reported 2022-09-24 10:40:48

@virginmobileusa why can’t I call out from my phone when my daughter sitting beside me, who has Eastlink, has no problem calling or texting. WTF

Angus Gibbins 📷 @angus_gibbins

Reported 2022-09-24 08:28:51

@johnlorimer No idea. People have been receiving emails though. I haven't (yet). But I remember I was transferred across to Floptus when Virgin Mobile shut down, I can't for the life of me remember what the signup process was...

Gaz Newsham @gnewsham1

Reported 2022-09-24 07:12:02

@virginmedia It’s a virgin mobile… when I ring them jyst an automated message telling me they know of the problem

Angus Gibbins 📷 @angus_gibbins

Reported 2022-09-24 06:26:32

@CampbellMander1 I just remembered... I was grandfathered over to Floptus when Virgin Mobile closed down,I can't recall if I had to do any ID checks with Floptu... I might be lucky.

Angus Gibbins 📷 @angus_gibbins

Reported 2022-09-24 06:26:12

@ohreallytruly @laurapanic @dogboy64 @bec7ford I just remembered... I was grandfathered over to Floptus when Virgin Mobile closed down,I can't recall if I had to do any ID checks with Floptu... I might be lucky.

ساري الحنيطي @sari126789

Reported 2022-09-23 08:51:30

@VirginMobileUAE You are too bad to the level that when I face a problem with you and your poor service, I don't look for a solution! I just want to express how much disappointment and regret I have for subscribing with you.

The worst @mrbaderbader

Reported 2022-09-23 02:32:44

Good morning to everyone! EXCEPT @dutweets @duCares. I wish you a terrible day. full of complaints and system shut down! i hope all your clients switch to @Etisalat_Care or @VirginMobileUAE

The worst @mrbaderbader

Reported 2022-09-22 01:07:30

Good morning to @Etisalat_Care and @VirginMobileUAE TERRIBLE morning to @dutweets and @duCares, I hope you start your day with an inbox full of complaints, system shut down and package cancellations! Wishing you a bad media coverage And an awful day

Steve Davidson @stevedavidson_

Reported 2022-09-21 08:55:06

@virginmedia iPhone 12 Pro, but it’s not a device specific issue as it’s affecting 4 different iPhones all on Virgin network. I believe it’s widespread - all virgin mobile users abroad from what I can see on the forum?

MandyMoo @AmandaJane100

Reported 2022-09-21 05:02:08

@virginmedia , I can not access my virgin media app, it's asking for email address, when I enter email address it does not recognise it. I am trying to access my account to find out why my virgin mobile is not receiving calls. Is there an issue with virgin media at the moment 🤔

TheDupes @TheDupes

Reported 2022-09-20 15:04:21

@FreedomMobile I was late paying my bill by 7 hours, my deepest regrets, but did you have to shut down my outgoing service? #virginmobile

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